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Good and no complaints so far
What do you like best about the product?
It had been working fine. Never missed a call. I could set up my rule to call me a second time after 5 min interval. I also set it up to send a text with the case number.
What do you dislike about the product?
I have all the features that I want. There is nothing that I dislike about it and so far no complaints.
What problems is the product solving and how is that benefiting you?
ThoughtSpot Technical Support in a Systems Reliability engineering role. It has been working fine and so far no complaints.
Recommendations to others considering the product:
I strongly recommend pager duty without any reservations. I am happy with it
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Best Experience!
What do you like best about the product?
I'd like the dashboard looks, simple and basic to navigate, great on-line chat/email support and has documentation on-line that you can refer. It is simply the best scheduling tool for IT professionals. Keep it up PagerDuty Team.
What do you dislike about the product?
I haven't find to dislike the product as it is great tool that we are currently have, it makes our support more responsive than before, business is happy when things get fix in timely manner.
What problems is the product solving and how is that benefiting you?
Mostly incidents and IT issues, it just works when you need someone to get page the right resources that you need.
Recommendations to others considering the product:
it might be useful to have one of this tool that will help you to achieve your business agility when it comes to support.
It is working fine as a on call tool.
What do you like best about the product?
I like its integration with other messaging software like hipchat, to be able to get notification and easy to navigate to the management dashboard of pageduty.
I also like the way it sends an email and then call you for urgent issues.
I also like the way it sends an email and then call you for urgent issues.
What do you dislike about the product?
The UI for overriding the oncall duty is a little confusing.
What problems is the product solving and how is that benefiting you?
On call rotation for engineers. On call issues for engineers.
Awesome, we love it.
What do you like best about the product?
It always works and allows our team to have one point of alerts to us.
What do you dislike about the product?
Web site is slow, easier to use text or phone to ACK.
What problems is the product solving and how is that benefiting you?
External alerting of our monitoring and application data.
Recommendations to others considering the product:
Try it, it allows for almost any monitoring integration.
Software Engineer
What do you like best about the product?
Ease if use, integration and configuration of alarms.
What do you dislike about the product?
More detailed alarms would be nice. Also, the ability to configure teams more precisely.
What problems is the product solving and how is that benefiting you?
Up-time of all our real-time systems. The most outstanding benefit is we can respond real time, fast.
Centralized alerting for on-call personnel.
What do you like best about the product?
That we can page other team-members right in two clicks if have to assign them work.
What do you dislike about the product?
I dont have anything on my mind which I can say for improvement on Pagerduty.
What problems is the product solving and how is that benefiting you?
Only on-call personnel is paged and not any other team members are disturbed. We can who are on-call right now in all teams. Also can check who ever have got calls on what issues.
Recommendations to others considering the product:
yes
The best on-call paging solution on the market!
What do you like best about the product?
The flexibility in scheduling, reliability of the service, and all of the fantastic documentation and examples for their API. It has allowed us to roll out our own internal tools for Pagerduty as well as integrate it into our ticketing software.
What do you dislike about the product?
Their tools, while incredibly flexible, take a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense. We've been using them for many years now and they have gotten better, but that initial hump as I teach our staffers to think in the terms that Pagerduty's scheduler uses comes up. Otherwise, though, I have no gripes. Everything else is great
What problems is the product solving and how is that benefiting you?
Greatly simplified our on-call systems and made it so we can sleep easy, knowing all problems are paged out to our techs. The benefits include time and money savings, as well as greater reliability in our company as no tickets slip through the cracks.
Recommendations to others considering the product:
Go for it, you'll wonder how you ever got anything paged out without it.
The best management tool for monitoring tickets and incidents.
What do you like best about the product?
The best management tool for monitoring tickets and incidents.
What do you dislike about the product?
nothing to dislike, the best and efficient product currently in the market
What problems is the product solving and how is that benefiting you?
we are using for this company wide monitoring of incidents example database, compute, web services etc
Recommendations to others considering the product:
na
Pagerduty Review
What do you like best about the product?
How easy it is to integrate with AWS.
What do you dislike about the product?
The app can be more user friendly.
What problems is the product solving and how is that benefiting you?
Being able to integrate multiple AWS environments into PagerDuty is very easy to use and manage. Also it is very easy to set alarms on AWS to integrate PagerDuty to alert the team. Before PagerDuty, the team had to check on CloudWatch for any alerts and then escalate. But with PagerDuty, the team gets an email, the phone goes off, and the proper administrators are informed for each infrastructure.
Recommendations to others considering the product:
I wish the application was a bit more friendly to use. A small change would be going back by sliding right on the screen. I have accidentally resolved alerts that way and it is a hassle having to deal with that.
Wakes you up when needed
What do you like best about the product?
Plenty of integrations with 3rd parties and a great mechanism of managing schedules.
What do you dislike about the product?
A bit pricey if you want to roll it out to a larger team
What problems is the product solving and how is that benefiting you?
In order to keep our business in a good shape - we need to be alerted when something bad happens. It's especially useful after usual work hours due to a great app and plenty of notifications methods (SMS, phone, , API, etc.)
Recommendations to others considering the product:
We've tried the competitors but PagerDuty does it better - their UI is easy to understand and you won't miss a notification anymore!
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