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PagerDuty as an alerting tool
What do you like best about the product?
The automation and customization capabilities are top notch. It's very easy to create multiple layers of schedules for not just your team members, but also multiple teams.
What do you dislike about the product?
Nothing really. This application provides everything an enterprise needs to easily manage and deliver notifications.
What problems is the product solving and how is that benefiting you?
Our industry deals with 24x7 customer support. However, our support staff is localized in the USA only. So, PagerDuty provides us an easy way to alert our support staff based on their skill set and customer needs.
Recommendations to others considering the product:
Figure out the different escalation layers. It's very easy to setup and forget. If any ad-hock changes are required, you can easily override the existing schedule.
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PagerDuty makes coordinating off-hours support workflows easy.
What do you like best about the product?
The best part is addressing the alert via whatever channel is alerting me (SMS text, voice, etc)
What do you dislike about the product?
I work for a non-profit and this could stand to be cheaper.
What problems is the product solving and how is that benefiting you?
I like that with PagerDuty we can schedule on-call responsibilities, easily override the schedule if needed, and that notifications come quickly via several configured channels and can be acknowledged, resolved, or further escalated from the web portal or via the channel sending the alert.
Paging made easy!
What do you like best about the product?
We already have monitoring/reporting configured on our SQL Server instances. But what if you're not watching your email? OK, have your monitoring service send an email to PagerDuty and let it handle everything else. The interface is easy and doesn't require much training to get it set up and working.
What do you dislike about the product?
Switching pager rotations is easy, but the schedule view isn't terrific. I'd prefer a month view.
What problems is the product solving and how is that benefiting you?
We're using it to alert the IT team when problems are occurring on the server that need immediate attention without requiring manual intervention/monitoring.
Great Product to work with. Met our requirements for Alerting and SLA enforcement.
What do you like best about the product?
Provides an easy to setup notification system for on-call technicians. Separate escalation paths are great to utilize PagerDuty for multiple users and multiple supported products with different SLA requirements. I also like the integration with other monitoring services for easy to setup alerts
What do you dislike about the product?
customizations are sometimes a bit tricky depending on the scenario. With third party integration I've found it a challenge to avoid a second call alert once the problem was resolved and the monitor reports back success.
also with email customizations it's much more difficult to customized avoidance of multiple incident creation. However this isn't so much an issue with the product but the scenario we have to use with this particular notification we receive.
also with email customizations it's much more difficult to customized avoidance of multiple incident creation. However this isn't so much an issue with the product but the scenario we have to use with this particular notification we receive.
What problems is the product solving and how is that benefiting you?
Pager Duty resolves a fundamental on-call SLA requirement we have with several customers. with multiple escalations it's nice that we can modify the escalation base on client so we can serve multiple SLA requirements. it's a great feature to bump the incident to the next available staff in order to ensure we are meeting strict SLA if the main on-call agent isn't capable of dealing with the problem in a timely matter.
I use PagerDuty on day to day basis
What do you like best about the product?
I like all the features like
- incident tracking
- escalation process
- the fact that you can snooze a page is very useful
- incident tracking
- escalation process
- the fact that you can snooze a page is very useful
What do you dislike about the product?
On the service dash, it would be useful to show who is on call and what is the escalation process right now/
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to ensure all our machines and services are running properly and if they need immediate attention
TIBCO admin
What do you like best about the product?
PagerDuty easy to setup in monitoring emails
What do you dislike about the product?
I dont see any dislike yet as they good mobile app & SMS
What problems is the product solving and how is that benefiting you?
We monitor failures of system like build fail or message queue depth
Pagerduty experience for 2 years
What do you like best about the product?
I always get alerts on time, no downtime on pagerduty service.
What do you dislike about the product?
I dont like to get alerts dismissed after 8 hours of getting acknowledge, snooze works but its ok
What problems is the product solving and how is that benefiting you?
Getting alerted on time avoid outage
The one thing that needs to Just Work all the time does its job
What do you like best about the product?
First and foremost the quality of service is the highest among any Saas product I have ever used. Next, the integrations are easy to use. We send PagerDuty alerts to and from a myriad of sources, and they're all pretty easy to set up. The escalations and overrides UX is really intuitive and powerful.
What do you dislike about the product?
PagerDuty was down for some time in October 2016 during the massive DDOS attack on Dyn. Granted- much of the rest of the internet was also down.
We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.
We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.
What problems is the product solving and how is that benefiting you?
PagerDuty allows us to keep our quality of service very high by providing tools we would have needed to build ourselves.
These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.
These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.
Recommendations to others considering the product:
This likely does what you want it to do. I've used this at very small and very big companies.
Very Useful but can be challenging sometimes trying to set it up
What do you like best about the product?
Ability to use it proactively during Incident Management.
What do you dislike about the product?
Frustration setting up Resolved issues not to trigger new incidents.
What problems is the product solving and how is that benefiting you?
Well-Resolved issues triggering false alarms out of hours can lead to waste of time and waste of unnecessary man hours.
It has really helped the Business with Team Schedule and managing Alerts notifications in hours and Out of Hours.
It has really helped the Business with Team Schedule and managing Alerts notifications in hours and Out of Hours.
Recommendations to others considering the product:
Very reliable tool for Dev Ops and Operation team for Incident Management and Team Schedule.
Also, very good Analytics to measure how your calls are been routed
Also, very good Analytics to measure how your calls are been routed
Great product just works
What do you like best about the product?
API driven product with great documentation and extensive integration with other monitoring tools
What do you dislike about the product?
Web UI takes a little getting used to and schedules can be hard to get your head around based on the visualizations in the UI.
What problems is the product solving and how is that benefiting you?
Making sure engineers are aware of issues at the correct time and appropriate escalations to management when required.
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