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Never miss an issue again
What do you like best about the product?
It's reliable, you can get alerts through multiple channels and you can do on-call scheduling, escalation and routing. Lovely. It's also dogged at chasing you if you don't acknowledge an alert.
What do you dislike about the product?
Cost increases quite quickly when you get more people onboard.
What problems is the product solving and how is that benefiting you?
We needed a way to be alerted, at any time of day, reliably, no matter if we were at our desks or not. Emails are not visible enough and we found SMS to not be reliable from our own system.
PagerDuty solves all of these issues.
PagerDuty solves all of these issues.
Recommendations to others considering the product:
Consider what type of alerting you want (there are other solutions for less money), what channels you need (PagerDuty has all that I can think of) and how you need to control alerts.
We love it because we can set complex on call schedules, escalation routing, overrides and we can have unlimited alert 'services'. This last one is important because we can divide up alerts from each customer into several categories and then control each of those differently, with different escalations and different maintenance periods. :)
We love it because we can set complex on call schedules, escalation routing, overrides and we can have unlimited alert 'services'. This last one is important because we can divide up alerts from each customer into several categories and then control each of those differently, with different escalations and different maintenance periods. :)
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