Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
The hub for all your feedback - explore, sense-check, dig deeper
What do you like best about the product?
I love that it is an aggregator of data points from all different sources. It's a useful tool to dig in and quickly build an understanding of what customers think of your products and it's features. You can use it as either the source of truth, or an excellent supplement to additional behavioral and research data you collect.
What do you dislike about the product?
While Enterpret is a great hub, it can be hard to use to synthesize data -- it just doesn't feel like it's built to be an analysis tool, so I find I have to build knowledge outside Entepret, come to it as a reference, and then export other knowledge from it to be most helpful.
What problems is the product solving and how is that benefiting you?
Disparate feedback sources -- it's benefitting me by being a reference for the UXR I lead.
- Leave a Comment |
- Mark review as helpful
Great product !
What do you like best about the product?
Enterpret makes it so much easier to actually understand what customers are saying. It pulls in feedback from everywhere, tags it smartly, and shows clear themes without the usual manual mess. We finally have a way to back up gut feelings with real data. It's giving us really great insights and saving us loads of time. There are many interesting features and a lot that I still have to explore, but I would highly recommend it to any company that wants to have a hand of the pulse of its users and be able to leverage it with data.
What do you dislike about the product?
Really an amazing product once you know how to use it. My only "dislike" would be that it took a while for me to learn how to use it at its full capacity (if i'm even there yet) but that's the price to pay for a product that has so much to offer.
What problems is the product solving and how is that benefiting you?
Enterpret helps me get to the “why” behind customer feedback without digging through endless support tickets. It gives clear insights, surfaces useful data we can actually act on, and has saved me a ton of time I used to spend manually tagging or searching.
One portal for gathering feedback about our product
What do you like best about the product?
Enterpret makes it easy to look through several different sources for product feedback and understanding common issues that our customers are running into
What do you dislike about the product?
Because the tool is so robust, there's a bit of a learning curve to navigate and extract insights out of it
What problems is the product solving and how is that benefiting you?
Enterpret is able to gather feedback from multiple sources and combine similar pieces of feedback into a summarized collection. This makes it easy for me to look through and see how we can understand user problems and think through potential solutions or share with relevant product teams.
Enterpret unlocks insights, but a lot to read
What do you like best about the product?
Enterpret digests all various forms of feedback and summarizes it quite well.
What do you dislike about the product?
The summaries sent are quite long, shorter key takeaways with visuals may be helpful! There's also a lot happening on the homepage, perhaps simplifying it with an assistant to prompt you with what you would like to do would be helpful.
Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis
Also as a data scientist, I would love the ability to get the interpreted data back for more robust analysis
What problems is the product solving and how is that benefiting you?
It is solving us from building our own LLMs to interpret and aggregate user feedback / sentiment
A game-changing product for analysing user feedback
What do you like best about the product?
The Enterpret team are very attentive, and respond to any questions really quickly, whether it's a bug, asking for support with an analysis, or any other questions. They have implemented new features at our request on multiple occasions, and take feedback onboard for small improvements to the UX.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.
What do you dislike about the product?
It can be challenging for new and occasional users to find the answers they're looking for in Enterpret. Occasionally the reasons can be too broad or too granular, and require a moderate amount of manual merging.
What problems is the product solving and how is that benefiting you?
It is solving the challenge of grouping and categorising user feedback to surface common pain points. This helps to plan our product roadmap, and direct engineering time to the most important issues.
Review Experience for Enterpret
What do you like best about the product?
The ability to parse and analyze social data and the ability to integrate the tool with multiple platforms -- zendesk, sprig, etc.
What do you dislike about the product?
The quality of the AI summary can be inconsistent. It is not very user friendly for non-technical users.
What problems is the product solving and how is that benefiting you?
Enterpret's ability to look across social channels and collating feedback is helpful for our VoC program.
Great product and super helpful team
What do you like best about the product?
Enterpret gives us an easy and quick way to sift through millions of pieces of feedback. I appreciate the auto-categorization of the feedback so we can quickly get an idea of why users are getting in touch. I can easily compare trends by date or other parameters as well.
The team is also extremely helpful and invested in our product experience. They've visited our Sydney office twice and basically had 1-1 sessions with us to make sure we get the most out of the product. They action our feedback about Enterpret even!
The team is also extremely helpful and invested in our product experience. They've visited our Sydney office twice and basically had 1-1 sessions with us to make sure we get the most out of the product. They action our feedback about Enterpret even!
What do you dislike about the product?
I find the reasons for some issues could be more specific, but this is something they're actively working on!
What problems is the product solving and how is that benefiting you?
Closing loops with users and solving our biggest/ trickiest issues
Great AI tool for user insights!
What do you like best about the product?
Enterpret turns our user feedback into organized and insightful findings. What used to take us a lot of manual time & effort is now accomplished in a much shorter period of time.
What do you dislike about the product?
The high-level insights and super granular insights are both great, but it would be helpful to have more of a mid-level analysis that can better categorize some of the more granular records.
What problems is the product solving and how is that benefiting you?
Enterpret allows us to analyze user insights in a more structured and efficient way!
Enterpret Review
What do you like best about the product?
1. Enterpret identifies top reasons for product issues and improvement requests
2. The interface is intuitive making it accessible for both new and experienced users.
3. The Wisdom tool is particularly helpful in summarising insights and trends across feedback data.
4. The feed view provides a high-level snapshot of feedback trends, making it easy to get an overview without deep diving into reports.
2. The interface is intuitive making it accessible for both new and experienced users.
3. The Wisdom tool is particularly helpful in summarising insights and trends across feedback data.
4. The feed view provides a high-level snapshot of feedback trends, making it easy to get an overview without deep diving into reports.
What do you dislike about the product?
Setting up the taxonomy takes time, and tracked keywords/reasons built from scratch takes hours to load
Some feedback entries are incorrectly categorized, needing manual work to correct
Some feedback entries are incorrectly categorized, needing manual work to correct
What problems is the product solving and how is that benefiting you?
Enterpret helps us quickly check for trends that may need to be monitored right away. It also helps us understand user feedback by identifying top reported issues across multiple feedback sources. This helps teams within our company to prioritize improvements and align product decisions with user needs.
Time Saving & Great Support
What do you like best about the product?
How quick and easy it is to identify trends across large samples of customer interactions and feedback surveys. This has genuinely saved me hours as I no longer need to sift through tickets and surveys manually to try and find trends.
The support from the Enterpret team has also been great - they're super response, friendly and helpful.
The support from the Enterpret team has also been great - they're super response, friendly and helpful.
What do you dislike about the product?
I found the different levels of filters difficult to navigate at first. I also find that the formatting in each Quantify isn't always consistent even if the prompt hasn't changed. For example, sometimes the they'll present direct quotes from the customer, and sometimes it will be an AI generated description of the customers sentiment - despite the settings or prompt of the Quantify being unchanged. Recently I've also found that the date-picker for filtering dashboards by timeframe isn't super intuitive. Outside of that I experience intermittent slowness and loading issues.
What problems is the product solving and how is that benefiting you?
Enterpret has made it much easier to find trends amongst our tickets and survey responses - with the added benefit of real examples being just a few clicks away. Prior to this, we would have to spend a lot of time looking through interactions manually to understand themes in user sentiment.
showing 1 - 10