What do you like best about the product?

The Enterpret team are very attentive, and respond to any questions really quickly, whether it's a bug, asking for support with an analysis, or any other questions. They have implemented new features at our request on multiple occasions, and take feedback onboard for small improvements to the UX.
I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month.

What do you dislike about the product?

It can be challenging for new and occasional users to find the answers they're looking for in Enterpret. Occasionally the reasons can be too broad or too granular, and require a moderate amount of manual merging.

What problems is the product solving and how is that benefiting you?

It is solving the challenge of grouping and categorising user feedback to surface common pain points. This helps to plan our product roadmap, and direct engineering time to the most important issues.