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Incident management on auto-pilot
What do you like best about the product?
Rootly helps us automate all the manual work we had during incidents and anyone in the company regardless of experience can tackle critical incidents. For us it was essential that raising an incident was painless and the seamless Slack integration has made this possible.
We weren’t looking at just another tool, we were looking for a true partner in this space and that is what we got. This was important because our incident management program was nascent and we needed a partner that can grow with us.
The team at Rootly has been incredible as we’ve delivered a bunch of features. They were also the only solution on the market that supports Slack Enterprise Grid and had the security posture our regulated industry requires.
We weren’t looking at just another tool, we were looking for a true partner in this space and that is what we got. This was important because our incident management program was nascent and we needed a partner that can grow with us.
The team at Rootly has been incredible as we’ve delivered a bunch of features. They were also the only solution on the market that supports Slack Enterprise Grid and had the security posture our regulated industry requires.
What do you dislike about the product?
While Rootly built the foundation for a great incident management process that works with all of our existing tools (Slack, PagerDuty, Jira, Zoom, etc) and helps us rapidly bring users up to speed, you still need a process in place like with any tool to teach users initially what incident management is. Rootly has a lot of features designed specifically for educating users i.e. tutorials, test incidents, etc.
What problems is the product solving and how is that benefiting you?
Before Rootly our incident management process was a checklist process responders relied on as they tackled incidents. Now, all of that is automated in a way that fits our process. Overall by having a consistent incident response process in place, we’ve managed to cut our avg resolution time and the tool has been adopted by > 90% of the organization. This has given us much better visibility into the true number of incidents, especially in areas that were previously more hidden
Recommendations to others considering the product:
A great tool that is now heavily integrated into our platform and 'raising a rootly' is part of our lingo. Definitely worthy of consideration
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Easy Incident Management with simple Slack integration
What do you like best about the product?
The team is amazing. I had some early ideas and they added them within a few hours! The implementation is simple and very easy to use. We use the slack integration and it has changed how we do incident response.
What do you dislike about the product?
The truth is, if we don't like something, we bring it up and the team finds a workaround or a new feature.
What problems is the product solving and how is that benefiting you?
When we have an issue, we can gather all of the knowledge and learn from the quick fix t make sure it does not happen again. We are a growing team and these lessons learned are critical as we scale.
Recommendations to others considering the product:
Give it a try! You will be amazed at how fast you can get it set up. The Rootly team is very responsive and I feel like I am helping them define their product roadmap.
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