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Arctic Wolf provides peace of mind that can't be beat
What do you like best about the product?
Arctic Wolf, henceforth referred to as "AW," ensure that a live human has eyes on your network 24/7. For an IT professional, the peace of mind this brings cannot be overstated. With today's security landscape being more threatening than ever, AW keeps vigilant watch and protects your network from any immediate threats. AW is easy to work with, and they work to your specifications. They can be as intrusive or unintrusive as your team needs.
What do you dislike about the product?
Any downsides that we may have experienced with AW were all provided and taken in as feedback, and the processes were improved. This is just a testament to the excellent team at AW.
What problems is the product solving and how is that benefiting you?
AW makes sure that the network is protected at all hours of the day.
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My Cyber As A Service Trusted Partner
What do you like best about the product?
That the people are accessible and engaged along side a great hardware and software solution.
We have other great software in our environment, but picking up the phone to talk to MY CST is everything about the Concierge Cyber service that it promises to be. A mid-sized company cannot afford large teams for specific silos and having the power of Arctic Wolf is everything in the performance of my duties as the cyber lead.
We have other great software in our environment, but picking up the phone to talk to MY CST is everything about the Concierge Cyber service that it promises to be. A mid-sized company cannot afford large teams for specific silos and having the power of Arctic Wolf is everything in the performance of my duties as the cyber lead.
What do you dislike about the product?
Nothing comes to mind - it is fantastic!
What problems is the product solving and how is that benefiting you?
Arctic Wolf is my outsourced SOC. I sleep knowing if they call I should answer. We have been a customer for several years and this is the single most effective tool in our 7 x 24 active coverage in the cyber space.
Reducing Risks with Arctic Wolf's Quick Incident Alert System!
What do you like best about the product?
The rapid response times on potential security risks are essential in the day to day operations and security of our IT Systems here at our organization. The responses on open tickets are quick and potential security risks are managed quickly and easily via email or the Arctic Wolf portals. Implementing Arctic Wolf into the systems at our organization has been seamless and easy.
What do you dislike about the product?
There can be a high number of false positives that are identified using Arctic Wolf, so there can be quite a few tickets that are generated. However, we would rather have too many notifications, than not enough of them when potential risks are identified.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is highlighting potential security risks from logins and failed logins on and off the internal network for our organization. DUO login alerts along with account lockouts are identified and the internal IT Team is identified, in the moment, as to when risks are found.
Artic Wolf Managed Detection
What do you like best about the product?
Artic Wolf has been a great asset in making us aware of office 365 accounts that it has logged in from a country that is not normally logged in from. With this information we can determine if the user is just traveling or if there is a security breach.
What do you dislike about the product?
Alert fatigue can be a pain point with Artic Wolf and the number of notifications that are sent out. Mexico is a destination that is visited a lot, and we have received a lot of alerts for such. Artic Wolf’s customer service is great and has shown us ways so reduce the number of alerts we receive.
What problems is the product solving and how is that benefiting you?
Artic wolf allows us to take a more hands off approch to security and only alerting us to information that is threatening and weeding out all of the other fluff.
Arctic Wolf: The Security Superheroes We Didn't Know We Needed!
What do you like best about the product?
What I love most about Arctic Wolf is their unwavering commitment to our security. Their solutions are not only effective but also seamlessly integrated into our operations, making our lives so much easier. The staff, especially our Customer Success Representatives, have been phenomenal. Their proactive approach and insightful recommendations have significantly improved our security posture. Plus, their friendly and professional demeanor makes every interaction a pleasure. It's like having a team of security superheroes on our side!
What do you dislike about the product?
Honestly, the only thing I dislike about Arctic Wolf is that they haven't figured out how to make coffee magically appear during our meetings. If they could add that feature, they'd be perfect!
What problems is the product solving and how is that benefiting you?
Arctic Wolf is tackling our cybersecurity challenges by providing top-notch threat detection and response. Their solutions help us stay ahead of potential threats, keeping our data safe and secure. Plus, their team is super responsive and always ready with great advice, making our lives a lot easier and giving us peace of mind.
The reason I sleep at night.
What do you like best about the product?
Arctic Wolf is more than just a great set of cybersecurity services, they're a member of our team. A member that is always working on improving itself and never sleeps. Their concierge team helps keep your cybersecurity program on track while giving you the peace of mind that they always have your back.
What do you dislike about the product?
Our experience with the Arctic Wolf Team keeps improving so I'm purely nitpicking here but they could do a better job of calling my team out on tasks in our court that we fail to accomplish in a timely manner. They consistently remind us, but don't be afraid to push a little more. We can take it.
What problems is the product solving and how is that benefiting you?
As our business grows and the digital landscape changes with an increase in cyber security compliance, we found ourselves lacking in a few areas. Our biggest gap being threat detection, especially outside of standard business hours. We had many tools and solutions in place but not a proper XDR/SIEM and team to run it. Arctic Wolf came in, took over and gave us an enterprise SoC at a cost that we could not internally beat. And since then, has become a vital member of our technical team. Providing insights and assurance that go well beyond our initial goals at the time.
Seamless Integration and Expert Guidance with Arctic Wolf
What do you like best about the product?
I appreciate Arctic Wolf's extensive range of integration options, which we've leveraged to seamlessly connect both our on-premise and SaaS environments. The personalized guidance and security expertise offered by the concierge team has been invaluable, offering tailored insights that help us optimize our security operations.
What do you dislike about the product?
Coming from the Mimecast Security Awareness platform, the offering from Arctic Wolf is lacking in customization and the portal is clunky.
What problems is the product solving and how is that benefiting you?
Arctic Wolf's MDR service has provided comprehensive security monitoring and incident response capabilities, significantly enhancing our organization's security posture. The managed security awareness program has been particularly well received by our employees, and the automated scheduling of training sessions has not only streamlined our processes but also freed up IT resources for strategic initiatives.
Amazing experience
What do you like best about the product?
Artic Wolf is very thorough when explaining technical questions & bringing up concerns they have located within our network.
What do you dislike about the product?
Some of the vulnerabilities that are listed are false positives, but its better to have too many listed than not enough of them.
What problems is the product solving and how is that benefiting you?
Artic Wolf is constantly scanning our network for vulnerabilities & bad practices. This keeps our network safe so we are less likely to be attacked.
Excellent custom reporting options
What do you like best about the product?
there are various ways to get reports generated with the required information you need
What do you dislike about the product?
Sometimes the information can be too much or to granular, but can adjusted quickly.
What problems is the product solving and how is that benefiting you?
our security awareness training for our users
Peace of mind with 24x7 Managed SOC
What do you like best about the product?
Always have humans monitoring the security of our network & applications. Removes the need for multiple FTEs with dedicated focus on Cybersecurity.
What do you dislike about the product?
Risk dashboard could use some improvements. Filtering options help once you get the hang of it.
What problems is the product solving and how is that benefiting you?
Security monitoring for our environment, and Awareness training/testing for end-users. I don't need to have multiple engineers on my team dedicated to cybersecurity. The "microdose" style of Awareness training has been working very well, with positive reviews from users. The short 3-5min videos monthly are far more effective than the old-fashioned 30min annual training. Keeps security top of mind for our users, and phishing test stats reflect that effectiveness. Our failure rates have gone from 20% to under 8% in the 2 years since implementing.
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