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External reviews

271 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Aldrin P.

Great solution for endpoints that provide absolute security

  • January 18, 2024
  • Review verified by G2

What do you like best about the product?
Visbility and easy to understand, investigate issues
What do you dislike about the product?
Actually, the price of the licenses because this solution don't give you a lot of discounts when you exchange of solution.
What problems is the product solving and how is that benefiting you?
When successfully deploying a project, Cylance proves to be useful. In our company, we configure it to analyze everything, which does generate a significant number of alerts. However, with a skilled team, it becomes a valuable tool. The observability it provides is excellent, offering insights into what is happening in our environment. Prior to adopting Cylance, we experienced numerous false alerts, leading to a constant feeling of being unprotected. Since transitioning to Cylance, we can rest assured and sleep better at night.


    Hurita A.

Seamless EDR & endpoint security solution

  • January 15, 2024
  • Review provided by G2

What do you like best about the product?
The customer support ensure your issue is solved swiftly and effectively. They work 24/7
implementation is easy by a tech savvy person. However, it is not that easy to use by someone without technological knowledge
All the features are security-based. The Analyze CyclanceOPTICS helps you use the management console to querry device data collected by its agent to investigate any security threats and discover any comprise indicators. InstaQuery facet breakdown gives an interactive visual display of the various facets involved in the query so that it is easy to identify and follow the relational path
It enables you to lock an infected device or a potentially infected one, disable its Wi-Fi or LAN network to stop command or control activity, lateral movement of the malware or exfiltration of data.
It helps send actions to devices- here the remote response feature is used to securely execute scripts and run commands.
What do you dislike about the product?
It helps detect all that is deamed malware and provides the right exlusion measure for every detected threat.I
Generally, it has improved from the earlier features in 2020 and what they offer currently is great for various devices. I like it more
What problems is the product solving and how is that benefiting you?
It provodes threat detection as well as prevention
Helps identify what is going on with a PC and also helps in resolving the issue.
Since it is a machine learning based approach, it provides real time protection, analytics and results.
It hasped in the deplyment of packages for data collection whereby you are can either use the data collection packages available in the management console or create your own.


    Financial Services

Great Service From Arctic Wolf

  • January 04, 2024
  • Review verified by G2

What do you like best about the product?
I have worked with Arctic Wolf for 6 months in my new position. The security reporting, client support and quarterly reviews have been excellent. The detail in their responses to outstanding questions and issues is consistently delivered. I also appreciate the prompt follow up and genuine insterest in ensuring we have an exceptional cybersecurity coverage.
What do you dislike about the product?
We do not have any issues at this point with the Arctic Wolf service.
What problems is the product solving and how is that benefiting you?
Arctic Wolf provides our detection coverage ensuring our perimeter is actively monitored for any events that could compromise our security.


    Patrick O.

The best solution!

  • December 27, 2023
  • Review verified by G2

What do you like best about the product?
The Arctic Wolf product and team are the all-in-one solution to keep your business on the cutting edge. Their attention to detail and coverage rival top-tier vendors in their fields. From the begining of our relationship they have been forthcoming, easy to use, the integration was painless and the number of features available is outstanding. We use it daily and we don't receive extraneous notifications to clutter up our day. Their customer support is quick, concise and to the point with no fluff.
What do you dislike about the product?
There's not a single thing about Arctic Wolf that we dislike.
What problems is the product solving and how is that benefiting you?
Arctic Wolf alerts us to unauthorized logins from countries outside our own for investigation while their concierge team is always available for questions with quick turn-around. While we may not use every single feature provided to us all year round, we have confidence that all of our sites are protected. We also subscribe to their Managed Security Awareness, which is their phishing campaign sim. The educational moments are valuable, quick and to the point, and has raised our phishing probability scores nearly 200%. Our monthly meetings with the concierge team provide insights and suggestions to improve our security posture and are always open to questions and concerns.


    Anthony M.

Piece of mind Security

  • December 19, 2023
  • Review provided by G2

What do you like best about the product?
White glove service. Dedicated staff always in contact. Ease of dashboard navigation. Integration into our system was seamless. Features from MR to managed awareness. customer support is easy to reach and always helpful
What do you dislike about the product?
Its is not a "dislike" but you do get what you pay for. Artic Wolf's cost corresponds to the service they provide.
What problems is the product solving and how is that benefiting you?
Threat assessment, restricted logins, cyber awareness


    Tim M.

When you want to gain your sleep back

  • December 19, 2023
  • Review provided by G2

What do you like best about the product?
I like having a team that will notify me 24/7 without hiring a team of my own and will contain the issue
What do you dislike about the product?
The security awareness, but they listen.
What problems is the product solving and how is that benefiting you?
Filtering so we don't get alert fatigue and helping me idently issues so we can fix them.


    VIk B.

Fantastic addition to our IT Team

  • December 18, 2023
  • Review verified by G2

What do you like best about the product?
From Sales to Implementation to Support everyone is stellar. Knowing we have a compitent team of engineers assisting and monitoring our systems 24/7 allows us to focus on completing business objectives. Our team communicates with them daily. Integrations were as simple as securely sending over tokens/api configurations through their portal. They do integrate with most of our primary vendors (Crowdstrike, Palo Alto, Azure, M365, etc.) which makes things easier for us.
What do you dislike about the product?
The MR portal needs a major revamp and same with the ticketing systems. From what we can tell, it is being worked on and it's just a matter of time.
What problems is the product solving and how is that benefiting you?
They're monitoring all our systems and authentication to said systems. They're monitoring and notifying us 24/7 as needed.


    Legal Services

Peace of Mind

  • October 17, 2023
  • Review verified by G2

What do you like best about the product?
We leverage Arctic Wolf to help covers gaps and do quarterly reviews of our security posture.
What do you dislike about the product?
There's honeslty nothing I can think of at the moment. Maybe a bit more clarity on tickets received?
What problems is the product solving and how is that benefiting you?
Arctic Wolf helps us with detecion and reponsding to events that are deemed suspsicious or unsual. We utltize it so that we can have a better grip on our company's security posture.


    Mark M.

It's not just an excellent solution, but CISO-like staffing.

  • October 08, 2023
  • Review verified by G2

What do you like best about the product?
The advice, guidance, and professional services that come with the solution.
What do you dislike about the product?
It might be a little expensive. False positives, although they aren't many. Historically, they haven't been able to isolate an infected end point. Can they do that now?
What problems is the product solving and how is that benefiting you?
They observe and report vulnerabilities. They detect suspicious activity, both on our network and within our cloud services.


    Andy B.

ArcticWolf Security

  • October 06, 2023
  • Review verified by G2

What do you like best about the product?
The best part about them is the extra set of eyes that are on our whole environment. They are able to monitor everything. They alert us when someone goes on vacation out of the country (that we may not have been aware of), and are able to lock down a machine should a machine become infected with a very serious virus or Ransomware.

The weekly reports are excellent and something I look at everytime they're delivered. I'm in the portal every day looking things over.
What do you dislike about the product?
SOMETIMES there can be an information overload. A lot of info is never a bad thing, but there can be times where its TOO much.

Integration can be hit or miss based on your environment as well. Sometimes the network sensors can appear offline to home base, when they aren't. Overall, these issues aren't enough to cause major issues though.
What problems is the product solving and how is that benefiting you?
This service is helping to take the security load off of us. While we do receive some alerts (the out of the box ones from Microsoft 365) they are able to actually get down to the computer level and let us know when there are issues with an actual machine that needs rectifying. This allows us in our department to focus on our primary tasks with the knowledge that ArcticWolf's security team is also looking over our shoulder and keeping an eye on the important security things.