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Salesforce, the best multi-tool, that adapts to all needs.
What do you like best about the product?
the ease of handling prospects and leads, the ease of integrating different tools.
What do you dislike about the product?
at the moment it seems to me a very complete tool.
What problems is the product solving and how is that benefiting you?
To manage the different potential clients, in an agile and simple way.
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Best way to manage customers and their journey!
What do you like best about the product?
Salesforce has been a daily part of my life as a CSM for years and has made my life a breeze. It was a quick learning process jumping on and though the system is very robust and thorough, it has been simple to learn and become familiar with the platform.
What do you dislike about the product?
What is great but also a complication, is the customization of the platform. You can do almost anything and have information and dashboards show up in the best way- IF you know how to do it.
So once you learn its great
So once you learn its great
What problems is the product solving and how is that benefiting you?
It has really been the best platform to manage all things when it comes to customers. It has made our life so much easier when it comes to keeping customer information, their businesses, processes and journeys all easy to and siomple to see and customize.
Does the job
What do you like best about the product?
The new multi layered tabs have been helpful with navigation.
What do you dislike about the product?
A lot of information and the navigation is sometimes confusing
What problems is the product solving and how is that benefiting you?
Tracking customer opportunities and closed deals. Gives me a single place to track them.
Great tool to manage sales forces at a large scale
What do you like best about the product?
Strong reporting capability. Notifications customizable.
What do you dislike about the product?
It's not optimized for account based marketing.
What problems is the product solving and how is that benefiting you?
Managing our sales team globally
Industry-leading CRM
What do you like best about the product?
Powerful integrations that allow you to plug in data from external sources.
What do you dislike about the product?
User experience feels outdated with no roadmap improvements coming on this front.
What problems is the product solving and how is that benefiting you?
Keeping track of open opportunities and next steps.
Next Generation CRM platform perfect for scaling organisations
What do you like best about the product?
Seamless integration,features, customer support, easy to implement and use along with other tools used in my role
What do you dislike about the product?
I do not dislike salesforce as I haven't faced any hiccups using it till now
What problems is the product solving and how is that benefiting you?
Helping me access a lot of data in a segregated manner, saving my time by helping me shortlist and target leads during the required time
Nice CRM product that solves a lot of case management things
What do you like best about the product?
Salesforce is continuing to deliver excellent value for us and in combination with Litify is our main CRM tool.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
A lot of case management, tracking, email marketing, calls and etc. that have to do with our client base and keeping up our business
Great tool for 360 view of customers
What do you like best about the product?
Easdy to use and find info needed to support large client bases
What do you dislike about the product?
Not easy to set up and create reporting with the console
What problems is the product solving and how is that benefiting you?
Allows lots of departments to see a single source of truth for our customers
Good Integration
What do you like best about the product?
I think the integration is good. We love that Outreach is great for reaching out to prospects, but as a customer datqbase repository, Salesforce it amazing. It has so many options of customization
What do you dislike about the product?
It's slightly clunky. I have used other softwares like Hubspot, Zoho CRM, and I think they are more user friendly.
What problems is the product solving and how is that benefiting you?
Custome Database
Great platform
What do you like best about the product?
Very easy to use and helpful for team collaboration
What do you dislike about the product?
dashboards can be tough to reconfigure over and over
What problems is the product solving and how is that benefiting you?
It is helpful for team collaboration and customer tracking
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