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The best MDM for Apple devices
What do you like best about the product?
Jamf Pro is the most flexible and powerful tool to manage Apple devices. Policies and Configuration Profiles are a straightforward process. Smart Groups help you to apply settings to only selected devices. It integrates seamlesly with Entra IdP. Jamf Connect accounts password are always in sync avoiding having two separate accounts. PreStage Enrollments makes the process of enrolling machines easier. Extension Attributes allows you to create your own attributes and then utilize them to scope policies, config profiles, etc. Mac Apps installer is great way to manage applications lifecycle, from installation to patching. Jamf Support is one of the best Support teams in the industry. When you open a support ticket, a knowledgeable engineer takes your case and if they cannot fix the issue the ticket gets escalated with a SME within hours.
For Jamf Pro implementation there are two flavors, on-prem and Cloud. Having it in the cloud is easier because you don't have to worry about servers, storage, networking, etc. Only an internet connection is required and Jamf Pro server patching is done automatically or can be done on demand once a new version is released.
For Jamf Pro implementation there are two flavors, on-prem and Cloud. Having it in the cloud is easier because you don't have to worry about servers, storage, networking, etc. Only an internet connection is required and Jamf Pro server patching is done automatically or can be done on demand once a new version is released.
What do you dislike about the product?
as every product it has its downsides but those are mostly things that one would prefer instead of other. For example, when using Mac Apps installers, there’s no way to tweak how often apps get deployed. Sometimes it can take up to 6 hours to install one. But honestly, that’s not too bad when you think about how other MDMs can take 24 hours or even longer to push or install an app.
What problems is the product solving and how is that benefiting you?
A device can be deployed faster, usually takes about 20 minutes and another 40 to 50 minutes to install the apps that user needs depending on the case. Mac Apps installers makes application lifecycle very easy. There are a lot of third-party solution for app lifecycle like Installomator, which is a great tool to automate app patching and updates.
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Jamf Pro is indeed a top-tier solution for managing macOS, due to its extensive capabilities
What do you like best about the product?
What I appreciate most about Jamf Pro is its comprehensive and granular control over macOS, allowing for deep customization and management tailored to the specific needs of an organization, ensuring both security and a seamless user experience.
What do you dislike about the product?
While Jamf Pro is a powerful tool, some users find its complexity and the initial learning curve to be significant drawbacks, especially for those new to Apple device management.
What problems is the product solving and how is that benefiting you?
Jamf Pro centralizes Apple device management, enhancing security through policy enforcement and timely updates. It provides comprehensive visibility into device inventory and security posture with real-time reporting. This allows for proactive threat management, improved compliance, and streamlined security workflows.
Managing Macs at Scale with Jamf Pro – A Practical Review
What do you like best about the product?
1. Zero-Touch Deployment via ABM + PreStage Enrollment
• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box
• Saves time, ensures consistency, and reduces IT handholding
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2. Smart Groups for Dynamic Policy Targeting
• Automatically group devices by OS version, app presence, MDM status, etc.
• Used to scope updates, enforce compliance, or generate reporting
e.g., “All Macs not on macOS 15.5” → trigger a force update policy
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3. Custom Configuration Profiles + Scripts
• Fine-tune settings like Dock layout, energy saver prefs, password rules
• Push scripts that run maintenance tasks, enforce settings, or clean up junk
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4. Software Patch Management
• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs
• Combined with Smart Groups, you can enforce updates at scale
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5. Remote Commands
• Lock, wipe, restart, update, or even issue custom MDM commands on demand
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6. Inventory & Reporting
• Deep inventory of hardware, installed apps, security status, and more
• Use saved searches and advanced criteria for audits or compliance
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7. Extension Attributes
• Pull in custom info (like firmware password status, FileVault status, etc.)
• Combine with Smart Groups for powerful automation
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8. Self Service
• Give users access to approved apps, scripts, and settings via a branded portal
• Cuts down on help desk tickets while keeping control
• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box
• Saves time, ensures consistency, and reduces IT handholding
⸻
2. Smart Groups for Dynamic Policy Targeting
• Automatically group devices by OS version, app presence, MDM status, etc.
• Used to scope updates, enforce compliance, or generate reporting
e.g., “All Macs not on macOS 15.5” → trigger a force update policy
⸻
3. Custom Configuration Profiles + Scripts
• Fine-tune settings like Dock layout, energy saver prefs, password rules
• Push scripts that run maintenance tasks, enforce settings, or clean up junk
⸻
4. Software Patch Management
• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs
• Combined with Smart Groups, you can enforce updates at scale
⸻
5. Remote Commands
• Lock, wipe, restart, update, or even issue custom MDM commands on demand
⸻
6. Inventory & Reporting
• Deep inventory of hardware, installed apps, security status, and more
• Use saved searches and advanced criteria for audits or compliance
⸻
7. Extension Attributes
• Pull in custom info (like firmware password status, FileVault status, etc.)
• Combine with Smart Groups for powerful automation
⸻
8. Self Service
• Give users access to approved apps, scripts, and settings via a branded portal
• Cuts down on help desk tickets while keeping control
What do you dislike about the product?
1. UI/UX Can Be Clunky
• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.
• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.
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2. Limited Visibility Into Deployment Logs
• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.
• You’re often flipping between logs, smart groups, and history per machine.
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3. Smart Groups Can Lag
• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.
⸻
4. No Native Multi-Tenant Support
• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.
• Everything lives in a single tenant, so access control and data separation are limited.
⸻
5. Patch Management Gaps
• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).
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6. macOS OS Updates Can Be Flaky
• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.
• “Force updates” may fail silently without useful error feedback.
⸻
7. PreStage Confusion with ABM Syncing
• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops.
• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.
• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.
⸻
2. Limited Visibility Into Deployment Logs
• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.
• You’re often flipping between logs, smart groups, and history per machine.
⸻
3. Smart Groups Can Lag
• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.
⸻
4. No Native Multi-Tenant Support
• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.
• Everything lives in a single tenant, so access control and data separation are limited.
⸻
5. Patch Management Gaps
• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).
⸻
6. macOS OS Updates Can Be Flaky
• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.
• “Force updates” may fail silently without useful error feedback.
⸻
7. PreStage Confusion with ABM Syncing
• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops.
What problems is the product solving and how is that benefiting you?
When I think about what Jamf Pro is really doing for us, it comes down to control, scale, and security — without adding overhead.
First, zero-touch deployment has been a game-changer. I can ship a Mac straight from Apple to a remote employee, and by the time they log in, it’s already configured with all the right apps, settings, and security policies. We’re not spending time hand-holding setups or walking people through configuration over Zoom. It just works — most of the time.
Second, Jamf helps us stay compliant. Whether it’s keeping macOS versions current, enforcing FileVault, or making sure antivirus is installed and active, we’re using smart groups and automated policies to catch issues before they become a problem. That visibility has saved us a lot of fire drills.
Then there’s the remote management side. I can push scripts, install software, or remove a rogue profile from a machine without anyone bringing it in or mailing it back. And when you’re working with a lean IT team, that kind of control matters.
We’ve also tied Jamf into our identity provider, so users authenticate using their SSO credentials, and that’s what unlocks the Mac. No shared accounts, no local admin workarounds — it’s secure and simple.
Finally, Jamf gives us real inventory. I know who’s compliant, who’s out of date, and who hasn’t checked in — and I can prove it if I need to. That’s huge for audits, trade-ins, and just keeping our environment clean.
Is it perfect? No — syncing with ABM can still be a little frustrating, and the UI isn’t exactly intuitive. But overall, it’s solved more problems than it’s caused, and it’s become a core part of how we manage Apple devices at scale.
First, zero-touch deployment has been a game-changer. I can ship a Mac straight from Apple to a remote employee, and by the time they log in, it’s already configured with all the right apps, settings, and security policies. We’re not spending time hand-holding setups or walking people through configuration over Zoom. It just works — most of the time.
Second, Jamf helps us stay compliant. Whether it’s keeping macOS versions current, enforcing FileVault, or making sure antivirus is installed and active, we’re using smart groups and automated policies to catch issues before they become a problem. That visibility has saved us a lot of fire drills.
Then there’s the remote management side. I can push scripts, install software, or remove a rogue profile from a machine without anyone bringing it in or mailing it back. And when you’re working with a lean IT team, that kind of control matters.
We’ve also tied Jamf into our identity provider, so users authenticate using their SSO credentials, and that’s what unlocks the Mac. No shared accounts, no local admin workarounds — it’s secure and simple.
Finally, Jamf gives us real inventory. I know who’s compliant, who’s out of date, and who hasn’t checked in — and I can prove it if I need to. That’s huge for audits, trade-ins, and just keeping our environment clean.
Is it perfect? No — syncing with ABM can still be a little frustrating, and the UI isn’t exactly intuitive. But overall, it’s solved more problems than it’s caused, and it’s become a core part of how we manage Apple devices at scale.
An Amazing Upgrade
What do you like best about the product?
Having my devices under managed care is the reason I do not need an assistant. The ease of use combined with the confidence of knowing my devices will not be lost, stolen, out dated and disconnected extinguishes my worry over the fold. Every time I log into the Jamf Pro software I find another gem to use in the management of my devices. Peace of mind and ease of use are what make this a winner for our company. I use this application so often, 50 + times a week, I could not do what I do for our company without Jamf. Your software has made me a superstar with the team as they are always amazed at control I have over the devices and applications. Thank You for making me look real good.
What do you dislike about the product?
Every time I question "if" something is possible with Jamf Pro I usually find it is. My disappointment lasts minuets and then I am happy again. Nothing so far has made me dislike this application.
What problems is the product solving and how is that benefiting you?
I have over a hundred devices and more to come. Jamf makes my job easy and allows me to implement other services as i am not chained to the MDM software. I work alone and manage 170+ mobile devices, 52 PC's , a server room, security systems, and every credential for windows and apple and I can do this because of Jamf. What a time saver.
Successfully Managing 1000's of Macs in the last 9 years
What do you like best about the product?
Jamf is incredibly flexible—far beyond what other MDMs offer. It gives you the freedom to configure, automate, and control nearly every aspect of macOS management. If you can script it, you can do it. No other solution matches this level of depth and customization.
What do you dislike about the product?
Jamf requires a significant learning curve to fully master, especially when it comes to scripting, policies, and configuration profiles. While it’s powerful, it still lags behind in areas like CIS compliance coverage, Declarative Device Management (DDM), and lacks a streamlined blueprinting system for consistent, reusable configurations.
What problems is the product solving and how is that benefiting you?
Jamf Pro helps us keep all our devices secure and under control. With Jamf Protect and SSO-enabled logins via Jamf Connect, we ensure both compliance and user convenience. It simplifies monitoring and managing our entire Mac fleet, freeing us to focus on more strategic IT initiatives.
IT is one of the best ways to manage IPAD's.
What do you like best about the product?
Being able to find and lock lost IPAD's.
What do you dislike about the product?
It is an Apple issue but you have to lock the IPAD before you can get a location. This is due to Apple's security.
What problems is the product solving and how is that benefiting you?
finding lost IPAD's
The best MDM for macOS.
What do you like best about the product?
Functionality and support are the best in Jamf.
What do you dislike about the product?
It is difficult to request specific features that you need.
What problems is the product solving and how is that benefiting you?
Security, processes automation.
Excellent if you have Macs or iPhones
What do you like best about the product?
It works for our purposes and is fairly user friendly from an administration perspective
What do you dislike about the product?
I was happier with the old interface but can adjust. Technology moves on
What problems is the product solving and how is that benefiting you?
Deploys our necessary software and policies efficiently
Jamf user dating back to v.7.31
What do you like best about the product?
Jamf Pro is a tried and true Apple MDM that is one of very few products out there that continues to support local package distribution and multiple VPP accounts.
What do you dislike about the product?
Printers have never been able to be site specific.
What problems is the product solving and how is that benefiting you?
Mass deployment of apps, centralized updates, self service options for users.
Jamf Pro makes managing Apple devices a piece of cake.
What do you like best about the product?
The interface is very intuitive. Anyone in IT can figure how JAMF works within minutes of using the system. I love the response time as well between the devices and Jamf. As soon as I hit update inventory it gets to the device near instantly.
What do you dislike about the product?
I can't really say I have any dislikes. I really like the Jamf Pro platform!
What problems is the product solving and how is that benefiting you?
I can deploy iPhones to our maintenance team in a matter of minutes. We also use an application called Redzone that runs on iPads and deploying over 100+ of these devices took minimal effort thanks to Jamf!
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