Educational and Very Helpfull Tool
What do you like best about the product?
The different ways that the tool can be used. We use it for Analytics, WFM, QM hopefully soon to be AI. We love working with our Customer Success Manager Sumner. He is very attentive with what we need. We use Calabrio everyday for over 500 hundred agents half of those are WFM. Our agents have easy access to their recordings and evalutations to better their selves if need be.
What do you dislike about the product?
Our downside right now is that we are in the process of upgrade to the new WFM so we do not have all the new features to use. With that we do not get our recordings until 2hrs after they are done.
What problems is the product solving and how is that benefiting you?
As our right now they are helping us with the new WFM upgrade. This will give use new and better features for our Care Center.
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