What do you like best about the product?

Vertice has made managing and optimizing our SaaS spend so much easier. Their team is knowledgeable, proactive, and always ready to help, even beyond what is required of them. The insights and savings we've gained through their service have been invaluable. I’d highly recommend Vertice to anyone looking to streamline their software expenses.

What do you dislike about the product?

We did encounter a few errors while using the platform, but we immediately reported them to our Customer Success Manager, who promptly escalated the issue to the Engineering team. It was reassuring to see how quickly and professionally it was addressed. Their responsiveness and commitment to resolving issues really stood out.

One area for improvement would be notifications for comments posted on the platform. Since I don’t regularly check Vertice unless I have a request or need to review progress, it would be really helpful if comment updates could be pushed to Slack—even without tagging. This would ensure I stay informed in real time without needing to manually check the platform.

What problems is the product solving and how is that benefiting you?

Vertice is helping us solve the time-consuming and often complex task of negotiating with SaaS vendors. Their team is highly knowledgeable and handled negotiations on our behalf, allowing us to focus on more strategic and high-priority work. It’s been a huge time-saver and has significantly reduced the effort we spend on renewals.