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Contentsquare Product Analytics

Contentsquare | 1

Reviews from AWS Marketplace

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External reviews

453 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Human Resources

コンテントスクエアレビュー

  • August 13, 2021
  • Review provided by G2

What do you like best about the product?
一つのツールで幅広い分析ができる点は魅力だと思います。
またマッピング機能も慣れるまでは負担に感じられるかもしれませんが、粒度の違うものをいくつか作ることで「欲しい情報を欲しい粒度で得る」ことができるようになり便利だと感じています。
What do you dislike about the product?
機能が多い分、慣れて使いこなすまでに時間がかかると感じています。
いくつもある機能のうち半分程度しか使えていない場合、より機能の少ない分低価格なツールに切り替えても良いのではないかとも考えてしまいます。
What problems is the product solving and how is that benefiting you?
個人的には他の分析ツールより視覚的に情報をとらえやすくて、単純に進んで使う機会が増えました。
特にABテストやサイト改修の効果検証で、ゾーニング・ジャーニーは役立っています。
ワークスペースも自分の見たい指標だけ集めて計測できる点・作成が簡単な点から最近よく使っています。

    Marketing and Advertising

高機能で細部まで分析ができる

  • August 12, 2021
  • Review provided by G2

What do you like best about the product?
分析のための複数の機能があり、それぞれが連動しているため多角的な分析ができます。
What do you dislike about the product?
最初にある程度サイト内の情報を定義しないと使えないため、初期設定で手間がかかります。
What problems is the product solving and how is that benefiting you?
Google Analytics などではわからないページ内の動きや、ユーザーの実際の行動を見ることができるため、仮説検証・施策立案にダイレクトに繋げられている。そのためABテストでも無駄なテストを省き、最速でサイト改善を行うことが可能になった。
Recommendations to others considering the product:
サイト改善・CVR向上で悩んでいる方はおすすめのツールです。他の分析ツールよりも高機能で様々な分析ができます。

    Kathy A.

Contentsquare is critical to my day to day. You need this!

  • August 06, 2021
  • Review provided by G2

What do you like best about the product?
Contentsquare is more than a vendor in my experience. I look at them as a critical partner and the first team I call when I move into a new role. This is because of the value and service they bring. Not only that but the company hires THE best across the board. The support team, the marketing team, customer success team, exec team are just top notch. Thank you Contentsquare!
What do you dislike about the product?
Nothing much. I would love more precanned reports out of the box but I love that I have a voice in their roadmap.
What problems is the product solving and how is that benefiting you?
democratized data has pulled various teams together that have never been able to align on data. I am in awe but its happening and I credit contentsquare for this. In general, I am discovering how my users are traversing my site and where there are pain points, my team and I can resolve them quickly.

    安那 .

最高

  • August 05, 2021
  • Review provided by G2

What do you like best about the product?
使いやすい操作性、視覚的にユーザー行動が見れる。Google analyticsとの往来が減少
What do you dislike about the product?
pdfダウンロード機能が不安定なところところなどが若干不便ではあるが、おおむね滿足
What problems is the product solving and how is that benefiting you?
サイト改善・安定的な改善率

    Information Technology and Services

Great platform to get actionable insights and drive customer experience

  • July 30, 2021
  • Review provided by G2

What do you like best about the product?
Actionable insights, Ease of use and recommendations to improve
What do you dislike about the product?
heatmaps are not very intuitive and can be optimized further
What problems is the product solving and how is that benefiting you?
Working on deriving facets usage for one of the fortune 500 clients, have been able to get some good results basis the changes made

    Computer Software

A Robust and Easy-to-Navigate Product

  • July 23, 2021
  • Review provided by G2

What do you like best about the product?
Its a robust tool providing good insights.
What do you dislike about the product?
Still maturing so waiting for more features.
What problems is the product solving and how is that benefiting you?
Finding areas of growth in performances.

    Abhinav Ranganath P.

Customer Insights and heat maps that help me all the time

  • July 06, 2021
  • Review provided by G2

What do you like best about the product?
ClickTale is a necessity for me and with the heatmap tool in place, I don't miss any data such as statistics on scroll reach, mouse movements, and clicks, as well as the areas of our sites that are receiving the most attention. ClickTale does an excellent job at capturing the qualitative components of user experience. The visual conversion funnels provide a great overview of landing page performance and how they interact.
What do you dislike about the product?
There is nothing to dislike about the tool as such but if I have to highlight one thing that would be the inconsistencies with conversion stats at times. This is the reason why I am not using this information on Clicktale to calculate conversions as my primary source. Other than this the tool is perfect and also very easier to use.
What problems is the product solving and how is that benefiting you?
In my option, ClickTale's unique value proposition is its heatmapping platform, which it does an excellent job of delivering on. It has a number of maps accessible, each of which provides distinct and easy-to-understand information. The most important thing is that the data such as Hover time, hover order, and hesitation on this tool is very unique and I haven't discovered anywhere the data as such.

    Online Media

Best analytical tool

  • July 05, 2021
  • Review provided by G2

What do you like best about the product?
The heatmaps which are zone based and also customer journey insights are valueable assets
What do you dislike about the product?
Nothing as of now. All works good for now
What problems is the product solving and how is that benefiting you?
Understanding the customer journey and the reason for their exit

Understood the actual problems on the customer journey
Recommendations to others considering the product:
Na

    Marketing and Advertising

Easy to use, powerful usability analytics tool

  • July 02, 2021
  • Review provided by G2

What do you like best about the product?
Possibility to integrate with Analytics, conversion funnel
What do you dislike about the product?
Navigate from heatmaps of one page to another
What problems is the product solving and how is that benefiting you?
Understand customers on-page/on-site behavior. We could see what is not working well on the webshop and optimize it for better user experience.
Recommendations to others considering the product:
Clicktale has been acquired by ContentSquare in 2019, which also acquired Hotjar recently. Contentsquare is by now the major player in the usability analytics market. The setup is rather straightforward and fast support is provided with a good amount of documentation.
With the aggregated heatmap/journey and individual session replays, it's very useful to understand what users are doing on your site and it gives context to what you see in AA/GA reports.

    Elizabeth F.

Content Square: Know your site

  • June 21, 2021
  • Review verified by G2

What do you like best about the product?
I really liked the journey function to be able to break down every pathway to see just how different pages perform and instantly see bounce rates.
What do you dislike about the product?
That it is quite a complex system and I wouldn't have been able to self-learn it with confidence like other online analytics tools.
What problems is the product solving and how is that benefiting you?
I am looking at conversion rate between different types of pages - I'm excited to keep being able to compare Womens landing pages vs. Mens landing pages to understand more about the online customers coming to our site.

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