What do you like best about the product?

I'm consistently impressed by Workato's incredibly responsive support team. Within minutes of an inquiry, a live person is there to ensure problems are solved, questions are answered, and recipes are working perfectly. Even as the company has grown, their support and attention to users haven't diminished.

What do you dislike about the product?

Workato can feel a little intimidating at first, and there's a bit of a learning curve, which might be challenging for new users.

What problems is the product solving and how is that benefiting you?

Workato is solving the problem of needing to manually run and monitor scheduled SQL queries in one of our databases. Specifically, it automates the execution of these queries and, crucially, detects anomalies in the results. Instead of our team having to remember and take the time to perform these checks, Workato handles it.

What do you like best about the product?

Workato is very easy to use and highly intuitive, the interface is clean and minimalist which makes it very easy to start working with, as opposed to overwhelming interfaces with hundreds of controls to choose from. Once connections are established between Workato and cloud services, creating recipes to perform a wide range of automated actions becomes as easy as drag and drop. The amount of applications already setup out of the box is in the hundreds, plus many more are available via the support community.
The Academy, which hosts their trainings, is an invaluable asset because it just becomes the easiest way to see it in action. Following their on-demand short and simple to understand lessons you go from automating simple actions like "move file from A to B" all the way to "setup an enterprise chatbot with custom actions and responses".
If a recipe is well designed you will rarely have to touch it again for a long time. Designing recipes is probably the most important step towards implementing your ideas, and Workato even provides AI assistance for that task. But once a recipe is designed and deployed, if all variables were accounted for then it will run until the end of times.
The purpose and end goal of Workato is to take on your manual work and elevate you to a designer/administrator level so that you can do more with your time. The more you build in Workato the more time you save yourself and your company. After developing in Workato for approximately 1 year I can say with full guarantee that I already saved myself and my colleagues dozens of man hours, and that value only keeps increasing every day. There are tasks that I literally do not do anymore because they are fully designed, deployed, and automated at this point.
Lastly, I should give a huge shout out to their Customer Support, and Customer Success Managers. Their Customer Support over chat was able to help me with ease a few times with small issues I was encountering. For big issues I absolutely recommend contacting your Customer Success Manager. No matter the question I threw at them, they found resources to help me and got on meetings with me to help me step by step through my problems. From setting up connections, to advice on environment growth and expansion, to task analysis and efficiency, you name it, they had someone that helped me with it.
All in all it's been a 5 star service all around for a solid year, and right now I have more ideas I want to implement on it, but just not enough time for everything. But Workato will give me my time back the more I develop on it!

What do you dislike about the product?

The only downside I can think of in Workato is that it does not cover every single application out there, in the sense of pre-established applications in the library. I have had to setup a few myself for more obscure cases of lesser known applications that my organization uses, and it might be a little bit of trial and error until you get it all squared away. But any application that has APIs can be setup with Workato manually via their HTTP connector. It might not be as smooth and easy as the range of applications they already provide out of the box, but it is not at all impossible. If you find yourself in a jam and you can't get the exact settings right, contact their support or customer success manager, they will be able to help.

What problems is the product solving and how is that benefiting you?

The biggest problem we had before Workato was HR Onboarding/Offboarding and employee changes. It was a mostly manual process on the IT side, from setting up accounts, to assigning application licenses, to granting network permissions, etc, for every single new employee. And the reverse for offboarding, as in disabling accounts, removing licenses, removing accesses, etc. It was consuming us a lot of time every week processing every single person coming in and out manually.
Once we got on Workato I started designing our Onboarding/Offboarding processes, connecting all our applications to it, setting conditions and actions as needed, to the point that I have now automated probably 90% of our process on it, which has saved us dozens of man hours every quarter.

What do you like best about the product?

Workato has quick time to value. The integrations and modern UI make it a tool you can use right out of the box.

What do you dislike about the product?

As a traditional developer, I feel constrained around workato’s recipes and workflows. It’s API based and doesn’t transfer large ETL well

What problems is the product solving and how is that benefiting you?

It is integrating our CRM with other saas tools

What do you like best about the product?

Easy to use, extendable, powerful, great support.

What do you dislike about the product?

Some features still need that laaast bit of polishing

What problems is the product solving and how is that benefiting you?

Central Plattform for integrations, API Endpoints, ETL, Task-Management, Monitoring.

What do you like best about the product?

One of the standout features is Workato’s extensive library of pre-built connectors and recipes. It significantly reduces the time to value, allowing us to integrate systems like Marketo, NetSuite, Mysql, Redshift, Sharepoint, Iterable, Shopify, Slack, and more with minimal effort. The platform’s flexibility empowers teams to customize workflows that align perfectly with our business processes. Platform also allow you build custom connectors and use of community connectors. Workato’s ability to handle conditional logic, data transformations, and multi-step workflows makes it much more than a simple integration tool. Overall, Workato has helped us increase operational efficiency, reduce manual effort, and accelerate digital transformation across departments. I highly recommend it to any organization looking to streamline workflows and maximize productivity through intelligent automation.

What do you dislike about the product?

At this point, I don’t have any significant dislikes about Workato. The platform has consistently met our needs, and any minor issues we've encountered were promptly addressed by their support team.

What problems is the product solving and how is that benefiting you?

Workato is solving the challenge of integrating and automating processes across multiple systems without heavy development effort. We use a wide range of applications — including Marketo, NetSuite, MySQL, Redshift, SharePoint, Iterable, Shopify, and Slack — and Workato allows us to connect them seamlessly. It has eliminated manual data transfers, reduced the risk of errors, and accelerated workflows across departments.

What do you like best about the product?

Low Code , we can build the Integrations fastely and can be reused. We can have a facility to create multiple environments for each customer with in the workspace.

What do you dislike about the product?

Manage and Updating the SDK is a bit difficult part.

What problems is the product solving and how is that benefiting you?

Workato always focusing on improvementing the solutions.

What do you like best about the product?

The completeness of the platform, the number of connectors, and the copilot functionality.

What do you dislike about the product?

The overall cost. While the cost can be justified other platforms appear more cost effective at first glance.

What problems is the product solving and how is that benefiting you?

Software as a solution problems.

What do you like best about the product?

Workato is a very easy to undestand tool. But has a lot of functionality. Great customer services (some times it takes a bit long but it's acceptable). As a developer I find the custom connectors very handy, because you can connect other tools into your workflow to make it a real orchestrator

What do you dislike about the product?

Sometimes the customer services takes a bit long. And a few features are not looked after which means that documentation is not up to date and or doesn't work a it first seemed.

What problems is the product solving and how is that benefiting you?

Workato consolidates and automates data workflows across multiple apps—such as CRMs, accounting software, and marketing platforms—so you don’t have to manage complex, manual integrations. By acting as a “bridge” between systems, it reduces repetitive data entry and time-consuming administrative tasks, freeing teams to focus on higher-impact work. The result is fewer errors, faster processes, and a more unified view of critical business information, making day-to-day operations smoother and more efficient.

What do you like best about the product?

Easy and quick to develop the workflow using workato and good customer support from team

What do you dislike about the product?

For larger data set, it won't be fit to integrate

What problems is the product solving and how is that benefiting you?

Integation between netsuite and OMS

What do you like best about the product?

Workato iPaaS tool is simple to use, anyone can start creating integration recipe in matter of minutes. One can really create a robust integration easily compared to other tools out there.

What do you dislike about the product?

So far seen none. But I am just a beginner. May be one thing is the number of task quotas can be increased for organisations which has high volume of data exchanged between systems

What problems is the product solving and how is that benefiting you?

Workato is easy to implement compared to our existing tools. Easy to upskill the team. Can build reusable components and it is super fast. These were missing in our existing tools.