Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Excellent Low-Code Solution
What do you like best about the product?
Simplest IPAAS to set up and learn. We compared a couple different options, and this was the simplest one to set up and get our staff running with. Priced competitively and handled everything we through at it. From integrating with warehouses, customer care, email marketing, billing, data warehousing - all of the software that runs our business.
What do you dislike about the product?
Disliked how version control currently works. They are working on a new version.
What problems is the product solving and how is that benefiting you?
Integrating about 11 different pieces of software to automate our business. The first project provided efficiencies to reduce needed future customer care staff by 8 in the first three months.
Recommendations to others considering the product:
Having a programming background is helpful but not necessary to get started with Tray.io. There are some functions that are not implemented in the pre-built connectors. If you want to use that advanced functionality or integrate with software that isn't already integrated with Tray, some knowledge of API calls (aka, reading the API documentation) is required. Most things do not require in depth technical knowledge.
- Leave a Comment |
- Mark review as helpful
A necessity to scale your Business
What do you like best about the product?
I love the customization Tray.io provides to its users. They don't try to put the business needs in a box. One size does not always fit all. Each business has various needs and data requirements. Text helpers and number helpers enable me to not have to depend on a 3rd party to send me the right data. It's inevitable that something will fall through the cracks. Tray allows me to be proactive in those situations. The way they handle webhooks is second to none.
A few things I love: Debug (Critical to finding the gaps in automation or human errors when building complex workflows) , Branch Logic, They're far ahead of the curve over something like Zapier in regards to tree logic, UseOutput (Great for quickly mapping data sets to other applications and steps, CUSTOMER SUPPORT! They've always knocked it out of the park....
A few things I love: Debug (Critical to finding the gaps in automation or human errors when building complex workflows) , Branch Logic, They're far ahead of the curve over something like Zapier in regards to tree logic, UseOutput (Great for quickly mapping data sets to other applications and steps, CUSTOMER SUPPORT! They've always knocked it out of the park....
What do you dislike about the product?
At times the app can be clunky. They don't always keep up with all their integration partners API requirements and I sometimes have to ask them to fix a few things. It's unreasonable for them to know everything about all the systems they plug into. But they've ALWAYS fixed it same day once they're aware of it! Their support team and Chat feature is amazing.
What problems is the product solving and how is that benefiting you?
We integrate with lots of various platforms. Tray is the hub of information. I've used it for Reporting, Data Transfer with Webhooks, field sales using a phone number or company name to do a database lookup for contact information. Data cleaning. Marketing Automation (pardot) application enhancements. Real-time slack notifications.
Endless Possibilities
What do you like best about the product?
The support, ease-of-use, limitless possibilities
What do you dislike about the product?
Nothing I can think of at this time, which is a good sign
What problems is the product solving and how is that benefiting you?
We are able to solve many challenges and connect solutions that don't have direct integrations with each other in a way that is easy to manage
Recommendations to others considering the product:
If you can't figure something out, ASK! The support is unrivaled.
A Non-developer's Dream Integration Platform!
What do you like best about the product?
Tray.io is an amazing solution for technically savvy managers, leaders, systems owners, and operations people to connect your technology stack in more powerful ways. I'm also a fan of solutions like Zapier and Piesync for simple or more "out-of-the-box" solutions, but Tray gives you more insight, flexibility, and depth to build a custom workflow that meets your needs without developer resources. If you have some engineering time on your hands (or even basic development skills) you can do just about anything.
What do you dislike about the product?
The user interface feels like it was built by engineers, for engineers. It's not necessarily a bad thing, but it could be less approachable for people that have no development knowledge or background. There can also be a lack of intuition around some of the "Connectors" in their naming conventions and application. It's not a huge issue if you don't mind searching around in their help docs or learning through trial and error.
What problems is the product solving and how is that benefiting you?
Generally, I'm using Tray.io to connect just about every technology in our stack that doesn't have an existing native integration. Out internal database, HubSpot, GSuite, you name it. It's a great way to establish and maintain a "single-source-of-truth" database without investing in a ton of custom development that paralyzes you from changing settings / swapping systems in fear of breaking historic connections.
Recommendations to others considering the product:
Have someone technical on your team own Tray.io. It doesn't need to be a developer, but someone that has an operating knowledge of development and API basics will get far more out of the platform.
Connecting Zendesk and Expandable ERP Was Easy with Tray.io
What do you like best about the product?
Tray seamlessly connects our customer service team using Zendesk with our Expandable ERP customer and contact master files. They update back and forth. Ben with the Tray team was a great help with initial launch and tweaks. He helped me learn how to navigate in the system.
What do you dislike about the product?
Initially there were some data field connections that did not work and took some debugging to correct. The Tray support team was quick to respond to my request for help. The system has been working flawlessly since then.
What problems is the product solving and how is that benefiting you?
The benefit for our team is communicating and connecting with our customers in a strong customer facing system that interfaces with our ERP that contains all the customer and order details but is not as strong with customer inbound contacts.
User-friendly platform with big power!
What do you like best about the product?
Very user-friendly, but it has extremely deep capabilities in automation and integration. This makes it valuable to both non-techy and developers alike. It's worth a test drive if you're looking to integrate multiple cloud-based systems.
What do you dislike about the product?
There are many connectors already built out - but some are still missing. However they have been very responsive (and fast) about adding new ones.
What problems is the product solving and how is that benefiting you?
Linking our e-commerce and CRM systems. Systems communicate perfectly now and are error-free.
Incredibly powerful for automations
What do you like best about the product?
Tray's baked in integrations with so many services, like Slack, allow for it to be an incredibly awesome tool for easily creating powerful automations for almost anything. The support for raw webhooks as triggers and raw scripting means you can implement almost anything even if there isn't a custom item in Tray for it.
What do you dislike about the product?
Really nothing, I've never had an issue with anything in Tray. Initially, understanding getting values from scripts into other items/nodes is a bit confusing but once you've established it, it becomes really powerful.
What problems is the product solving and how is that benefiting you?
I use Tray primarily for creating automated feeds in Slack channels for all sorts of events from our systems and websites.
Recommendations to others considering the product:
Make use of the scripting powers within Tray, it allows you ot do awesome things!
The one platform that has fundamentally changed our business. Tray.io is the best tool we have.
What do you like best about the product?
Tray.io has enabled us to solve every single business and data-related problem we knew we had, and hundreds that we didn't even know. Tray.io has allowed us to build systems and processes that we never would have been able to otherwise even fathom. No matter what issue we encounter, we always seem to find a way to solve it with Tray.
What do you dislike about the product?
The UI is a bit clunky and the performance can degrade when workflows are large. However, the team has been very responsive to these issues and continues to address them as they pop up.
What problems is the product solving and how is that benefiting you?
We have been able to create reports, move data around our ecosystem, and connects all of our SaaS platforms as if we had our own integration engineer. Tray.io has saved us countless hours and dollars by making otherwise impossible tasks scalable. Moreover, we are now able to gain insight into critical business intelligence that we knew we needed but were simply unable to produce with any of the other tools in our arsenal.
Recommendations to others considering the product:
Any tool like this will be a lot of work to deploy and get right, none of them are simple. Take your time, learn the "language of the tool" and start building. You will build momentum as you learn.
Great tool for system integration and data orchestration
What do you like best about the product?
Ease to integrate APIs and move data around.
What do you dislike about the product?
Sometimes it's difficult to re-organize the connector since the screen doesn't scroll automatically when you're dragging them.
What problems is the product solving and how is that benefiting you?
System integration, data ingestion, data orchestration.
Recommendations to others considering the product:
Don't hesitate to contact Tray's support if needed. They're amazing.
So much flexibility to automate annoying tasks
What do you like best about the product?
I have used automation software before but Tray.io really does give you ultimate flexibility and cover so many more use cases.
What do you dislike about the product?
You do need to have a basic understanding of JSON/ reading outputs so sometimes hard to upskill someone to use it.
What problems is the product solving and how is that benefiting you?
Automating manual tasks and increasing productivity within our teams.
showing 121 - 130