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Extremely powerful platform
What do you like best about the product?
The fact that the platform allows you to easily and quickly implement a solution that would much longer through coding.
What do you dislike about the product?
There are still some limitations on some of the connectors, but you can still set up your custom http query.
What problems is the product solving and how is that benefiting you?
We need to quickly ramp up and proof certain solutions and Tray.io is perfect for this scenario. It also allows us to easily implement new Production solutions.
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Low Code - Intuitive - helpful community - wonderful support!
What do you like best about the product?
I like being able to perform complex functions with data by connecting platforms in an effortless environment. I also love how open the tray community in slack is. How many companies have a slack community that's public AND have a product feedback channel?
What do you dislike about the product?
There isn't much to dislike. Sometimes something doesn't work out in a solution but there's almost always a workaround and there's always someone around to help you find that answer/solution you're looking for. The things i dislike are mostly due to how APIs are architected with the platforms you're using when building out tray workflows and solutions.
What problems is the product solving and how is that benefiting you?
Tray is reducing the effort needed to build integrations and in turn reducing barriers for our customers.
Robust and flexible workflow automation tool
What do you like best about the product?
The flexibility of the platform is unmatched! It's also relatively simple to use. Everything is composed visually, which helps with organizing and tracking workflows.
What do you dislike about the product?
Auditing/troubleshooting a workflow is more complicated than it needs to be. There is no way to easily track references between steps in a workflow without checking each step for a reference.
What problems is the product solving and how is that benefiting you?
Tray.io is eliminating much of the complexity of integration and process automation without limiting functionality. It allows my team to set up automations for clients that enable their businesses.
Tray.io is a versatile and easy to use platform for any kinds of cross application itegrations.
What do you like best about the product?
The connector system is very convenient, with addition of a JSONPaths the integration process is easy and fun to use. Platform itself is suitable for everyone with a basic understanding of APIs and networking. But can also be used for more complex issues with use of custom scripts.
What do you dislike about the product?
The main downside is a time of execution and the history of logs. To get the output you need to switch between "build" and "logs" sections to obtain the data received from connectors. The logs also need some kind of hierarchy (e.g. when using loops or booleans) to achieve a better readability. The documentation also could be more detailed.
What problems is the product solving and how is that benefiting you?
It allows to create all types of integrations between two or even more applications. It is very flexible and practical. All the logic is placed in one place and the developer doesn't need to jump between APIs of different applications.
Makes it much easier to automate Marketing Ops
What do you like best about the product?
Drag and Drop workflow that is reasonably intuitive, vast connector selection, dependable backend
What do you dislike about the product?
History/Version control is not intuitive enough and lacks a diff feature.
What problems is the product solving and how is that benefiting you?
Solves gluing 3rd party apps with our Marketo Automation and CRM stack.
I love to use it and I highly recommended to everyone
What do you like best about the product?
Tray.io and the best support team. They are constantly improving customer experience
What do you dislike about the product?
The tray is a very good and powerful tool
What problems is the product solving and how is that benefiting you?
I can do a system integration in a quick way to solve my business problem
Tray.io bridges the gap between our tools by collecting, transforming, and sending data across tools
What do you like best about the product?
Tray.io supports various use cases to interconnect data across various tools. Due to its ease of use and multiple integration connectors, we have successfully implemented Tray as the critical connector tool to automate the data flow across Intercom, Salesforce and other key tools in our Tech stack.
What do you dislike about the product?
It can be difficult to interpret failed steps in a workflow and identify the most optimal fix, especially when it comes to hitting rate limits in a bulk update job. It would be great if Tray.io could provide recommended fixes to failed steps/executions to apply to the workflow.
What problems is the product solving and how is that benefiting you?
Tray.io helps us sync critical fields from multiple Salesforce custom objects every time a field change occurs to enrich the user profiles of our customers in Intercom. These fields are vital to our real-time campaign targeting criteria and personalization in Intercom. Tray.io also helps us sync campaign interactions from Intercom back into Salesforce as activity tasks. This helps inform sales reps and CSMs which nurture touches our users and accounts are receiving and engaging with.
Seriously transformative for our business!
What do you like best about the product?
Tray.io has allowed our business to automate processes which previously would have required scripting or deep knowledge of a platform. As a business, we have been able to unblock process bottlenecks that have existed for long periods of time and easily update workflows as required.
What do you dislike about the product?
I would like to be able to select multiple steps within a workflow rather than moving them individually, but I can absolutely see this as being part of a future update.
What problems is the product solving and how is that benefiting you?
Automating awkward processes via API that previously would have been manual, which has allowed us to overcome some of the limitations of the platforms we've been using.
Great UI with amazing features and numerous connectors to integrate
What do you like best about the product?
Tray.io is a great tool. The UI is amazing and very easy to understand. You can create workflows for various purposes and integrate with different connectors for specific APIs. You can see the logs right away in a different tab and with respect to production support it really intuitive to figure out what's happening within the workflows.
What do you dislike about the product?
Better version control for workflows is something I would like to see in tray.io. When multiple developers work on a single workflow, there is not version control with in the environment. A better way of version control can include code review section as well so that one version does not mess up with another. Second one is if there is a huge amount of data flowing in the workflows, we get to see only some data in the UI. There should be an alternate approach if we want to see the whole data. It is nearly impossible to track the issue if some issue occurs in the "not displayed" data.
What problems is the product solving and how is that benefiting you?
It definitely easy to track down the logs in the UI rather than moving to a different log tool and yes I am more productive as it saves me a lot of time. The tech support is great and they are willing to go to a great extents to solve issues.
Comprehensive platform and great purchase experience
What do you like best about the product?
There are a variety of ipaas vendors out there but I found that the combination of feature set, connector availability and the approach to doing business was superior with Tray.
What do you dislike about the product?
You should watch out for trickiness in available features of different packages. We did a proof-of-concept and though that we had all the capabilities in the package which we purchased, but it turned out later on that we were missing some key functionality.
What problems is the product solving and how is that benefiting you?
Tray is allowing us to connect to far more platforms than we would have been able to had our engineering team been responsible for developing each integration from code themselves.
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