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Tray.io is Cool 👍
What do you like best about the product?
User interface is great for people who don't have an extensive background in software development, but still have value to bring to the dev process. Tray.io allows those people to get a foot in the door of software development.
What do you dislike about the product?
Lack of detailed documentation on some connectors. For example, some text-helper actions error out if the input contains an empty string or 'null' value. Edge cases such as these are not always called out in the documentation. Requires trial and error to understand exactly how a connector functions.
What problems is the product solving and how is that benefiting you?
Small wins for the Operations team that the technology team did not have the bandwidth to take on. Allowed us to implement some simple workflows that made a large difference in scaling our operation and improving efficiency.
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Solid and Flexible Platform for any Automation
What do you like best about the product?
Tray strikes an excellent balance between ease of use and technical prowess. If you have some basic understanding of coding principles and can work with APIs, you can quickly build and iterate automations. The UI makes it really easy to fix issues, and once you understand how the individual pieces take and distribute data you can build some very intelligent tools. Most of the connectors have options to make direct calls to a service's API, so if there are endpoints that need special attention you can build a nuanced request. For other services the ability to use HTTPS or GraphQL with a user-provided auth gives us options that would have been very difficult to achieve.
We have also found that we can rely on the Tray service. We've been running regular automations for years without interruption. Even with event-driven automations processing thousands of requests daily, we haven't had failures in the Tray service (which is way better than most of the APIs we deal with). We have a automation for automatically swapping SSL certificates on client sites that we've been running on Tray for almost two years. It has never failed to handle it, and that's critical for our clients who need their sites 24/7.
We have also found that we can rely on the Tray service. We've been running regular automations for years without interruption. Even with event-driven automations processing thousands of requests daily, we haven't had failures in the Tray service (which is way better than most of the APIs we deal with). We have a automation for automatically swapping SSL certificates on client sites that we've been running on Tray for almost two years. It has never failed to handle it, and that's critical for our clients who need their sites 24/7.
What do you dislike about the product?
I wouldn't say anything missing is deal-breaking, but there are a couple of features I'd like to have. The way that individual nodes handle errors can be a bit irksome. Generally, the simple pass/fail scenario is fine, but there are times when I would love to build conditional states into the nodes directly. For example, you might have a connector node with one API that then passes data to another API. Sometimes the first request will differ slightly, and cause the second one to fail. We ran into this with Dropbox. If you requested folder contents you would get slightly different responses depending on if you were on the first page or anything after the first page. The only way to deal with that was to build a separate branch to handle it. I'd love to handle that kind of conditional difference in the node, instead of having all sorts of conditional branches with their own nodes.
What problems is the product solving and how is that benefiting you?
We've fully integrated Tray into our own app for our clients, effectively whitelabeling the solutions we build in Tray. One of the key pillars of our strategy is a connected ecosystem in the marketing tech space, and Tray is playing a pivotal role. For the most complex integrations, we bring in partners who are experts to build. That is quite expensive, and we had a wide array of technologies that wouldn't be worth integrating at that cost. We had the option of bringing in engineers to build individual connections between our app and others, but the risks didn't seem worth it. We would have needed to foster knowledge of those APIs, keep them up to date, and manage all the devops around that. That's a viable strategy, but it didn't really make sense when we had the option of just bringing in Tray and using it as infrastructure.
Tray has been great for filling in the integrations within that realm. We've been able to build out a healthy library within a few months. We didn't need engineers to do it, just a couple people with good knowledge of data structures and APIs. We can do it at a cost that makes sense for our clients, and we're seeing quick adoption of our solutions with immediate ROI. The true value we've found is the ability to find and remedy issues or add features. The infrastructure of Tray lets us make updates and push them in real time. This has been critical for us to adapt to the nuanced needs of our clients. It's also opened up a whole new business for developing custom solutions for clients. We can offer it at a cost that makes it reasonable for them, but gives us a healthy margin. Over the long term we expect the custom solutions to contribute equally with our general ones.
Tray has been great for filling in the integrations within that realm. We've been able to build out a healthy library within a few months. We didn't need engineers to do it, just a couple people with good knowledge of data structures and APIs. We can do it at a cost that makes sense for our clients, and we're seeing quick adoption of our solutions with immediate ROI. The true value we've found is the ability to find and remedy issues or add features. The infrastructure of Tray lets us make updates and push them in real time. This has been critical for us to adapt to the nuanced needs of our clients. It's also opened up a whole new business for developing custom solutions for clients. We can offer it at a cost that makes it reasonable for them, but gives us a healthy margin. Over the long term we expect the custom solutions to contribute equally with our general ones.
Love it! Easy, powerful, reliable.
What do you like best about the product?
I love that it's so easy to get workflows going. A simple workflow could be running in 5 minutes. Or if you want to go nuts, you can map out an enormous one over a few days and then dazzle your users with what it does. In my case, I've automated multiple IT service desk workflows. There are products that do the same thing out-of-the-box and they are extremely expensive. Bots that collect approvals, grant access to Okta apps, reset passwords for you... It's possible to build that myself without one single line of code in Tray. Their customer service is also amazing. I opted for the premium support pack so I have 8 hours a quarter where I can work 1on1 with a Tray expert to knock out really complex stuff... or just get a 2nd set of eyes to sanity check my work. Every ticket I've raised (I can count on 1 hand) has received excellent support where the support rep actually cared about the issue and thought about what could be going wrong and how to fix it. That may not sound amazing, but in the world of SaaS, there's a lot of bad support out there... particularly from the developers who have grown "too fat" and lost their customer zeal. Lastly pricing... I also looked at Workato when I bought Tray. I couldn't go with Workato in the end because they had an inflexible pricing scheme that honestly would have cost a huge chunk of my budget before I even had any workflows going. I needed a path to "grow into" the workflow tool and build out the value before I started paying major high prices. Workato refused to add any flexibility for my smaller usage and so we both walked away from the table. Tray was able to offer a package that met my needs and my budget, and I am so thankful that they did. At a relatively small startup, I am ecstatic to be growing with Tray.
What do you dislike about the product?
There are some elements of Tray that are a little more raw than other automation systems, but they're adding features fast and closing that gap. That said, I'm able to accomplish what I need to... see adequate logging to track what the automation is doing and dive in when something goes wrong. All things considered, I regret -nothing- in my purchase of Tray.
What problems is the product solving and how is that benefiting you?
Automation - stitching APIs from different systems together in flexible ways. I'm a department of 1 and so any automation I can create saves me precious time to work on more complex issues.
Tray.io is a serviceable product, with less than stellar support
What do you like best about the product?
Tray had a reasonably good GUI, and presents itself quite well.
What do you dislike about the product?
Poor documentation, very long development time on feature requests, slow communication with their team. Feels like you arent their priority
What problems is the product solving and how is that benefiting you?
Unclear, we gave tray a good shot but had to switch after a couple of months.
Over Promise Under Deliver
What do you like best about the product?
Their interface is clean and modern looking.
What do you dislike about the product?
We paid Tray.io to build out our integration, which was estimated to take a few weeks, and after a year they gave up on our project. They had a lot of turn over and we in the end they failed on being able to do the integration.
What problems is the product solving and how is that benefiting you?
Tray.io wasn't able to complete our integration project and they were't able to help with solving our problem. We had to use another vendor.
Recommendations to others considering the product:
Get references from other companies that have completed projects similar to yours.
The best flow app I have ever experienced
What do you like best about the product?
What I like the most at Tray.io is how simply is creating a flowchart, giving us the possibility to integrate any system. The documentation is also simply to read and understand, even for someone who is not a developer, but needs to know a little bit about technology.
What do you dislike about the product?
Sometimes, some integrations are hard to develop.
What problems is the product solving and how is that benefiting you?
Our transactional communication and all integrations with Shopify. We can connect all of our systems, from the logistics till the final tracking communication, bringing and updating all of the status.
Great onboarding and Support
What do you like best about the product?
Tray.io is easy to use once you have the proper onboarding - very powerful tool.
What do you dislike about the product?
Expensive for smaller business - but we appreciate the agreement
What problems is the product solving and how is that benefiting you?
We reduced timelines on data projects for our clients using tray.io
Best iPaaS platform on the market!
What do you like best about the product?
The workflow builder is top-notch and the connector offerings is far greater than any other solution I've worked with. Their embedded product enables our team to efficiently and effectively deliver integrations while significantly reducing the time to market.
What do you dislike about the product?
The documentation is sometimes lagging behind connector updates. Other than that I don't have anything I've disliked so far. The support has been superior to other vendors I've worked with in the past and a vital part of our immediate success with Tray.
What problems is the product solving and how is that benefiting you?
We are integrating third-party applications with our software to enable our users to connect all of their marketing channels. Time to market is the biggest benefit we've realized to this point, we can act on an integration use case request in no time now thanks to Tray!
Powerful Automation
What do you like best about the product?
It is a very powerful automation tool. The support is above and beyond.
What do you dislike about the product?
Documentation makes the learning curve a bit steeper.
What problems is the product solving and how is that benefiting you?
I've integrated WooCommerce with Netsuite to sync the too. It offered me more flexibility than Oracle's suggested in-house alternative
Recommendations to others considering the product:
The documentation falls short. But once you get a hand of it you'll love it. Coming from Zapier it is significantly harder but much more capable.
Say Yay to Tray!
What do you like best about the product?
The tool is simple and easy to learn. The customer service team is very responsive. Jacob Fuller is THE BEST!
What do you dislike about the product?
The documentation is not always current.
What problems is the product solving and how is that benefiting you?
Moving data between SimpleLegal to Coupa/Workday. Workspaces are the BOMB! It makes moving between development and production much easier than moving between environments.
Recommendations to others considering the product:
While the product is very easy to learn and implement, I would still recommend establishing a standard for the design and deployment with your organization.
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