What do you like best about the product?

Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy. It enables us to detect and resolve issues long before they reach production. The platform integrates seamlessly into our CI/CD workflows, empowering our teams to deliver flawless CX at speed. The comprehensive reporting, robust regression testing, and proactive monitoring make it an indispensable part of our quality and innovation strategy.

What do you dislike about the product?

Cyara is incredibly feature-rich, but that depth can be overwhelming at first. For newcomers, navigating advanced test case authoring and environment configurations could be more intuitive. That said, once the learning curve is overcome, the value delivered far outweighs the initial complexity.

What problems is the product solving and how is that benefiting you?

Cyara eliminates the risk of broken customer journeys by automating and scaling our CX testing. It helps us catch issues early, deploy faster with confidence, and deliver consistent, high-quality experiences across voice and digital channels.