What do you like best about the product?

One of the best things about GoAnywhere MFT is how it secures and automates file transfers so that confidential data is protected as it moves from point to point. It is used by our team to cut down on manual involvement and move files between departments and external partners. I like its scheduling utility, the ability to schedule transfers before time. This has allowed us to keep consistency in file exchanges, so that we are sending and receiving the file when we need to, without having to intervene.

What do you dislike about the product?

The downside of GoAnywhere MFT is that error logs aren’t detailed enough when a transfer fails. If anything does not go as expected, the system gives you very little information of what went wrong. It has resulted in situations where certain file exchanges take longer than they should, and troubleshooting takes longer than it should. Additionally, the time slated for configuring new workflow turns out to require somewhat more manual setup than is suggested by the features available. The maintenance has been more time consuming than anticipated due to these factors.

What problems is the product solving and how is that benefiting you?

With GoAnywhere MFT there is no more time wasting manually securing and verifying file transfers. Previously, encrypting and reviewing each document was too time consuming and prone to mistakes. Everything is encrypted on its own, no extra manual work required, and it figures that data remains protected. This has been a great improvement in handling financial documents and sensitive business records, speeding up the process and at the same time making it more secure and less prone to human error.