About Joulica

Joulica delivers customizable realtime and historical analytics for the HAQM Connect solution. Built with a cloud-native, scalable architecture, analytics span Lex, Contact Flows, Agents and Queues. Customer journey analytics are provided which include integration with Salesforce Service Cloud. The platform includes realtime data authorization, ideal for BPO environments, and its ability to maintain legacy CC data models accelerates migrations to HAQM Connect. Historical reporting is powered by HAQM Redshift and Quicksight, providing users with rich self-service reporting capability.