FAQs

HAQM Monitron is an end-to-end system that detects abnormal behavior in industrial machinery, so you can implement predictive maintenance and reduce unplanned downtime. HAQM Monitron captures vibration and temperature data from your equipment via wireless sensors, which can be set up in minutes using the HAQM Monitron mobile app with no ML experience or development work required. The HAQM Monitron gateway device securely transfers data to AWS, and the service automatically analyzes your data for abnormal machine conditions using machine learning. You can start monitoring equipment health in minutes through the HAQM Monitron mobile and web apps, and enable predictive maintenance with the same technology used to monitor equipment in HAQM Fulfillment Centers.

To get started with HAQM Monitron, purchase sensors and gateways on haqm.com (US , Canada , UK , Germany , Spain , France , Italy , Australia and Japan ) or HAQM Business. You can create a project by visiting the AWS console, and then using the HAQM Monitron mobile app, you can commission HAQM Monitron Gateways, register the equipment that you would like to monitor, and pair HAQM Monitron Sensors to one or more positions on the equipment. No special training is required. Once the sensors and gateways are set up, the sensors automatically connect to AWS via the gateway, and HAQM Monitron starts monitoring the equipment. You’ll receive push notifications when HAQM Monitron detects potential failures, and can visualize sensor measurements inside the app. HAQM Monitron offers a Starter Kit including five Sensors and one Gateway so that you can get started in an easy and cost-effective way.

HAQM Monitron is built on AWS Internet-of-Things (IOT) and machine learning (ML) technologies. No development or integration effort is required to use HAQM Monitron. Behind the scenes, HAQM Monitron uses multiple AWS services such as Lambda, S3, and DynamoDB.

HAQM Monitron service is available in US East (N. Virginia), Europe (Ireland) and Asia Pacific (Sydney), and will be available in additional regions soon. 

You can buy HAQM Monitron Starter Kits, Sensors and Gateways on haqm.com and HAQM Business.

HAQM Monitron devices are certified for use in US, Canada, Australia, Japan, UK and EU. 

No, there are no restrictions on the number of sites or sensors. Like every AWS service, HAQM Monitron has limits. Learn more in the HAQM Monitron Quotas documentation .

HAQM Monitron may store and use data processed by the service solely to provide and maintain the service and to improve and develop the quality of HAQM Monitron and other HAQM machine-learning/artificial-intelligence technologies. Use of your content is important for continuous improvement of your HAQM Monitron customer experience, including the development and training of related technologies. We do not use any personally identifiable information that may be contained in your content to target products, services, or marketing to you or your end users. Your trust, privacy, and the security of your content are our highest priority, and we implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you. Please see our data privacy FAQs  for more information. You may opt out of having your content used to improve and develop the quality of HAQM Monitron and other HAQM machine-learning/artificial intelligence technologies by contacting AWS Support and following the process provided to you.

Any content processed by HAQM Monitron is encrypted and stored at rest in the AWS region where you are using the service. Some portion of content processed by HAQM Monitron may be stored in another AWS region solely in connection with the continuous improvement and development of your HAQM Monitron customer experience, and that of other HAQM machine learning and artificial intelligence technologies. If you opt out of AWS using your content to improve the quality of HAQM Monitron and other HAQM machine learning and artificial intelligence technologies by contacting AWS Support, your content will not be stored in another AWS region. Contact AWS Support to request deletion of any associated account data processed by HAQM Monitron. Your trust, privacy, and data security are our highest priority. We implement appropriate and sophisticated technical and physical controls, including encryption at rest and in transit, designed to prevent unauthorized access to, or disclosure of, your content and ensure that our use complies with our commitments to you.  Please see our data privacy FAQ  for more information.

You can use HAQM Monitron out of the box to monitor the condition of an equipment. No development work is required. 

No. HAQM Monitron automatically analyzes sensor data using ML to detect potential failures in industrial equipment. It also automatically improves ML model performance based on the technician feedback provided in the Monitron mobile and web apps. No ML knowledge is required to use HAQM Monitron.

Once the sensor is installed and connected to equipment, HAQM Monitron captures temperature and vibration data and sends it to AWS. HAQM Monitron analyzes the data, assesses normal or healthy patterns, and trains a model specific to that equipment. Over time, the model continually improves based on technician feedback.

No. At this time, HAQM Monitron does not support third party sensors. If you have data from existing machinery sensors, HAQM Lookout for Equipment can help you quickly and easily unlock critical insights and enable predictive maintenance using the equipment data you already collect. Learn more »

HAQM Monitron can be used to monitor a variety of rotating machinery in production lines and warehouses. Gearboxes, motors, pumps, compressors and fans are common examples of equipment, or machine parts, that HAQM Monitron supports. 

HAQM Monitron is designed for industrial equipment. We do not recommend using HAQM Monitron to monitor consumer appliances. We recommend referencing technical specifications to make sure Monitron is a good fit for the intended environment and connectivity configurations. 

Yes. HAQM Monitron uses AWS Identity and Access Management (IAM) to authenticate users to the HAQM Monitron app. Your organization must enable it inside AWS IAM Identity Center (successor to AWS SSO) in the same region where you want to use HAQM Monitron. If you don’t have AWS IAM Identity Center (successor to AWS SSO) set up, HAQM Monitron will automatically set it up for you during service onboarding.