Customer Stories / Travel & Hospitality / Europe

Ryanair, Europe's Largest Airline, Revolutionizes Air Travel with HAQM Bedrock and HAQM Connect
As Europe's largest airline, with an astonishing 3,300 daily flights, Ryanair has cemented itself as a force in affordable air travel. However, massive scale brings challenges in delivering exceptional employee and customer experiences. To transform these experiences and propel future growth, Ryanair turned to the innovative AI solutions from AWS. By building a revolutionary new employee application on HAQM Bedrock, productivity and satisfaction soared to new heights across the organization. Additionally, HAQM Connect streamlined their customer service center, providing seamless support through enhanced automation. By harnessing the power of AWS' generative AI technology offerings, Ryanair is flying full speed ahead toward a future defined by efficiency, productivity, and pioneering customer experiences that are driving its growth and scale.
AWS Services Used
HAQM Bedrock
HAQM Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and HAQM via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.
HAQM Connect
Transform your customer experience (CX) at scale with HAQM Connect, an AI-powered contact center from AWS
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