Getting Started with HAQM Connect

Deliver fast, personalized service with every customer interaction

Companies of all sizes and in all industries are migrating their contact centers to HAQM Connect to increase customer satisfaction, speed time to innovation, improve agent productivity, and lower costs. HAQM Connect provides you with all the resources to help you start providing better customer experiences today.

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Create a thoughtful contact center game plan

Whether your contact center is currently in the cloud or on-premises, AWS helps you deliver a plan to reduce your costs, improve your average handle time, and increase your agent productivity.

Assess your migration readiness

Companies that migrate their contact center to HAQM Connect see on average a 241% Return on Investment. AWS Professional Services can assess your migration readiness and outline a plan for your move to the cloud.

Learn more about AWS Migration Acceleration Programs »

Evaluate your cost savings

With HAQM Connect you pay as you go, saving you up to 80% compared to traditional contact center solutions. If you are interested in how much you can save with HAQM Connect, contact our sales team to schedule your own assessment.

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Read the Forrester TEI report »

Best practices for migrating to HAQM Connect

Migrating your contact center to HAQM Connect is easy and cost-efficient. Watch our webinar to learn how with best practices from our experts.
Watch the Webinar

Start your migration journey

Engage with an HAQM Connect Consulting Partner

There are nearly 100 HAQM Connect partners across the globe helping companies migrate and innovate their contact center with HAQM Connect.

View HAQM Connect Partners

Discover unique contact center solutions on AWS Marketplace

AWS Marketplace for HAQM Connect has dozens of valuable partner solutions from workforce management, analytics, reporting, and much more.

Browse AWS Marketplace

Customer stories

DXC Technology is reinventing their CX technology while saving 40% on costs

With HAQM Connect, DXC Technology is improving customer experience with personalized interactions and using automation to cut costs by 30–40 percent. Now, DXC is creating transformation roadmaps for their own customers that will enable cost reduction and offer more value to their customers.

Read the case study

Easy to get started yourself

Get Started in Minutes with HAQM Connect in Your Contact Center

Follow along with this tutorial on how to set up HAQM Connect, quickly design contact flows, manage agents, and track performance metrics.

Watch the Tech Talk

HAQM Connect Documentation

Explore HAQM Connect documentation to learn concepts, find user guides, discover API references, and follow tutorials.

View HAQM Connect Documentation

Contact Center Blog Channel

Explore our blog channel for best practices, code samples, easy to implement solutions, and recent launches.

Explore the AWS Contact Center blog channel

AWS IQ

If you have specific projects in mind, you can easily search and directly hire AWS IQ certified freelancers and consulting firms to accelerate innovation.