Sold by: Help Scout
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Help Scout helps growing businesses manage all their customer conversations in one powerful platform that feels just like an email inbox. Quick to set up and easy to use, Help Scout enables customer-facing teams to focus on what really matters: growing customer relationships. Whether customers prefer to engage through email, social media, live chat, or help centers, teams using Help Scout are ready with advanced features for collaboration, organization, and automation.
Sold by: Help Scout
Overview
Help Scout is the go-to support platform for growing businesses. It's quick to set up easy to use and allows teams to manage all support interactions whether through email live chat social media or self-service in one unified platform. With unlimited seats included, teams can collaborate effortlessly, no matter its size.
With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of the platform's AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%.
It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.
Core capabilities include:
- Inbox that centralizes customer conversations across email, live chat, and social media
- Knowledge base management
- Self-service tools
- AI-powered features
- Real-time reporting and analytics
- Over 90 Integrations
Plans & Pricing: Each plan has a different feature-set & pricing: http://www.helpscout.com/pricing/
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@helpscout.com , for a private offer.
Highlights
- Inbox to centralize conversations: Streamline all your customer interactions, email, live chat, and social media, into one platform that boosts productivity and fosters collaboration.
- Self-service tools to give customers 24/7 access to instant answers for common questions, and reduce your team's email volume by 30%.
- AI features to boost productivity: With just a few clicks, Help Scout's AI drafts responses, answers questions, summarizes threads, and refines message tone, speeding up replies and enhancing customer satisfaction.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Free | Up to 50 contacts, and unlimited users. | $0.00 |
Private Offer | Contact us for private pricing at AWS-Marketplace@helpscout.com | $0.01 |
Standard | Starts with 100 contacts, and unlimited users. | $600.00 |
Plus | Starts with 100 contacts, and unlimited users. | $900.00 |
HIPAA (Add-On) | Available on Standard and Plus plans. Included on Pro. | $1,200.00 |
Advanced Security (Add-On) | Available on Standard and Plus plans. Included on Pro. | $1,200.00 |
API Access for Standard (Add-On) | Available on Standard plan only. Included on Pro. | $600.00 |
API Access for Plus (Add-On) | Available on Plus plan only. Included on Pro. | $1,200.00 |
Additional Inbox (Add-On) | Available on all plans. | $120.00 |
Additional Doc Site (Add-On) | Available on all plans. | $240.00 |
Dimension | Cost/unit |
|---|---|
Additional usage over contracted amount, billed at your plan rate. | $0.01 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Best in class support 24/6 via chat or email at help@helpscout.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by HAQM Web Services.
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Customer reviews
Fahim M.
One of the best support portal I ever used
Reviewed on Jan 02, 2025
Review provided by G2
What do you like best about the product?
mail delivery was the faster like google mail. their documentation and blogs are super friendly.
What do you dislike about the product?
not open source and can't modify features from subscribers end. can't add large size of attachment file.
What problems is the product solving and how is that benefiting you?
can manage thousands customer in one dashboard.
Leave a comment0 comments
Jonathan K.
Using Helpscout since 2015
Reviewed on Dec 13, 2024
Review provided by G2
What do you like best about the product?
Helpscout has been the cornerstone of our support team for nearly 9 years. We've enjoyed the smooth experience, custom workflows and constant deploymetn of new and useful features. The team is always responsive to our feature requests and more often than not we end up seeing these features added to the experience.
What do you dislike about the product?
It's a little on the expensive side for us but the value is there - we just carefully watch the number of seats we need month to month.
What problems is the product solving and how is that benefiting you?
Helpscout keeps our support operations streamline - we manage 200-300 support tickets a week across 5 support team members.
Computer Software
Clear and intuitive platform for managing multiple inboxes within the team
Reviewed on Dec 05, 2024
Review provided by G2
What do you like best about the product?
I use this tool daily to manage our company’s integrated Google inboxes. The clean, well-organized interface keeps distractions to a minimum, making it easy to focus on each task efficiently.
They also offer a weekly newsletter on customer support, which is always an enjoyable read!
They also offer a weekly newsletter on customer support, which is always an enjoyable read!
What do you dislike about the product?
The spam folder sometimes indicates active messages, but when opened, it appears empty. This makes me worry that important emails might be missed.
What problems is the product solving and how is that benefiting you?
I use this tool on a daily basis to keep track of incoming messages and it is great to make sure I don’t miss any client inquiries. It’s also great for teamwork as it enables multiple people handle communications at the same time, so there’s no risk of sending duplicate emails. Overall, it really helps me stay organized and on top of things in my role as a support representative.
David A.
Clear interface, multi-featured, good API, and unparalleled amazing support
Reviewed on Jul 24, 2024
Review provided by G2
What do you like best about the product?
The customer support is over-the-top, amazing, above-and-beyond helpful. These are not clichés, they should be taken literally. Turing's Craft has used HelpScout for years, but now we are transitioning from a for-profit company with a fee-based service to a non-profit that will be funded by grants. Until we get the grants, we had to drop the HelpScout service-- and even though we were dropping them, they gave us tremendous help in ways that they were totally not obliged to do. So that is a real measure, don't you think? Going out of your way to help a customer that is leaving. And this has been consistent with their approach through the many years we've used them. OK that's the customer support-- the rest is all good but you can see that through their demos and trials.
What do you dislike about the product?
Absolutely nothing, that is there is nothing that I dislike about their service. Sorry. I should be able to think of something. But I can't.
What problems is the product solving and how is that benefiting you?
Any and all support requests went through HelpScout. The API allowed logged-in customers to seek help and along with their words we would get all sorts of details their account, their usage and their situation which made resolution of problems very quick. And of course they could fill in a help-form outside our app. Everything was smooth, the interface made it easy to categorize and classify requests and manage who in the company would field them.
Stephanie Amor P.
Very simple & user friendly communication tool
Reviewed on Mar 13, 2024
Review provided by G2
What do you like best about the product?
I like that it's very simple to use. Nothing too complicated. Like what you need is what you'll get. Some customer support communication tools/software have a lot of features that we rarely use in our day to day job. And most of them, are just all over the interface which can be too overwhelming for new users. But Help Scout is not one of these tools. It's just very easy to the eyes and not too overwhelming. You just see your inbox - and the different email categories (unassigned, mine, drafts, etc.). The design is so simple and clean.
What do you dislike about the product?
Nothing. I just love how very straightforward it is and just serve its very purpose.
What problems is the product solving and how is that benefiting you?
The ease of use. I believe that in my profession as a support specialist, it's a big help that the tools we use to communicate with our customers are very easy to understand and use. It shouldn't be too complicated and should be true to its purpose. Since Help Scout is very easy to use and the design is very clean, straightforward and very functional, it really helped me to do my day to day tasks with ease.