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RingCentral

RingCentral | 1

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External reviews

377 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Melissa M.

Great Way for Coworkers to Talk!

  • July 27, 2018
  • Review provided by G2

What do you like best about the product?
At first we were all resistant to Glip when the boss implemented it. However, the group chat functions, the ability to use GIFs, and the ability to call all from one app is amazing.
What do you dislike about the product?
It needs a lot of updates! It's also slow at times and the notifications don't always pop up.
What problems is the product solving and how is that benefiting you?
Talking to coworkers when we need something immediately. It's better than emails. We have been more productive.


    Kelley C.

Instant messaging for work!

  • July 17, 2018
  • Review provided by G2

What do you like best about the product?
I love the GIFS that you can use for work. It's just an all-around great Instant Messenger application that I can also use on my phone.
What do you dislike about the product?
I dislike that they have removed the ability to create my own memes.
What problems is the product solving and how is that benefiting you?
It gives us an easy way to instantly chat with the necessary people when working on a project without having big long email chains. People can leave and join a project at any time, and can still read back on what was happening in the conversation before they joined.
Recommendations to others considering the product:
Definitely give Glip a try. I believe it is free to use, even without a phone subscription. So there's no harm in trying it out.


    Research

My account was deleted and all my data lost without me being informed.

  • July 16, 2018
  • Review provided by G2

What do you like best about the product?
It's a great tool, but the loss of all my project tracking data has left me shell-shocked.
What do you dislike about the product?
Here's the problem...
When someone creates a Glip account (let's call them UserA, Glip looks at the domain name in their email. If they are the first user from that domain they are automatically set as the domain administrator. They are not told they are the domain administrator and are offered no option.
When another person with the same domain creates an account (let's call them UserB) they are automatically assigned to the same "team" in Glip. They are not offered any other option and they do not know that they have a domain administrator.
UserA knows nothing about UserB and UserB knows nothing about UserA. They do appear in each other's dashboards but it could be assumed that's just for convenience. It is in no way obvious that the two user accounts are dependent on each other.
When UserA deletes his account he is automatically deleting ALL ACCOUNTS FOR THE DOMAIN. when he has no idea that he is responsible for these accounts. NONE OF THE OTHER USERS ARE WARNED BEFORE THEIR ACCOUNT IS DELETED.
What problems is the product solving and how is that benefiting you?
Project tracking
Recommendations to others considering the product:
Be careful with the free account if you are in a large organization.


    Bryon Q.

Easy-to-use conversation platform

  • June 22, 2018
  • Review provided by G2

What do you like best about the product?
Glip excels in its instant messaging, which does more than just the usual chat. In addition to allowing users to easily communicate with their teams and co-workers. Glip's desktop app allows you to create and assign tasks, create and share and annotate notes and documents, schedule events and attach files from your preferred cloud service all through its instant messenger.
What do you dislike about the product?
I wish the calendar had the ability to have things recur based on the day of the month or by the day of the week of the month. I'd also like having more control over the frequency. I think they could make it more user friendly in terms of keeping files and such organized.
What problems is the product solving and how is that benefiting you?
Overall the software has saved us tons in time and money being able to manage the different teams all in one place and easily communicate. Easy to collaborate with a team and keep all of my organizational and plans up to date, sharing them only with those who need access to collaborate. It's very easy to communicate with other members of the organization.
Recommendations to others considering the product:
I'd say it works pretty good, but its not the greatest option out there. I like all the bells and whistles. This is great if you need to just chat with just text. there are some gifs you can use too. Other good things are you can make chat rooms for teams or groups. If you need something for the office for just simple communication it would work.


    Kevin H.

Good office.team tool

  • May 22, 2018
  • Review verified by G2

What do you like best about the product?
Ability to create teams/group chats. Makes it easy to address an entire team or office of people. Additionally, being able to opt out of notifications of certain group chats is helpful.
What do you dislike about the product?
Occasionally, I find it difficult to find information in conversations using the search feature. I wish there was a way to flag or bookmark messages.
What problems is the product solving and how is that benefiting you?
We are solving the problem of trickle information and urgent information making it to all team members. Glip allows us to easily coordinate through this information distribution.
Recommendations to others considering the product:
Glip is a good solution I would recommend. Just ensure it's feature set will suit your needs before investing.


    Steven H.

Excellent Collaborative Tool

  • May 01, 2018
  • Review verified by G2

What do you like best about the product?
It's the best chat and collaboration tool I've used. File sharing is quick and snappy, dashboarding (dock/pinned messages/tasks/etc) is excellent, and teams is a great feature.
What do you dislike about the product?
As a full RingCentral user (Phone/Meetings/Glip) it would be great to have a more immersive application, but this is something they have in the works.
What problems is the product solving and how is that benefiting you?
Communication is always a struggle in business and Glip helps reduce that with ease. We've seen a sharp increase in collaboration and response times vs competitor applications and the always slow to respond emails.


    Computer Software

Looks like zoom - but it's not

  • April 19, 2018
  • Review provided by G2

What do you like best about the product?
Easy scheduling from a mac/pc desktop. Easy to use when attending a meeting. My coworkers are all on and we can connect around the globe.
What do you dislike about the product?
Horrible scheduling from mobile app, doesn't add to invitee calendars.
What problems is the product solving and how is that benefiting you?
Remote meetings and team messaging. We are also using GLIP to host international meetings. This was a big fail when I used the "iphone one tap" on a meeting that my UK partner had set up. 60 minutes later I had a text from my cell provider letting me know I had "more than $100 in international calling charges."


    Human Resources

Flip review

  • April 19, 2018
  • Review provided by G2

What do you like best about the product?
Communication is easy, I am able to keep track of my calls, and voice mails all in one.
What do you dislike about the product?
I dislike that there is no way to turn off the alert when someone is typing messages response.
What problems is the product solving and how is that benefiting you?
It makes it easy to have access to calls, messages, and faxes all in one place


    Marketing and Advertising

Great Experience for Employee Chat

  • April 18, 2018
  • Review verified by G2

What do you like best about the product?
Glip is by far the best employee chat tool we have used over the past 11 years. We have tried everything from AIM to Skype chat and nothing compares to the features of Glip. We have our entire company now using Glip. I love the ability to quickly create groups, share files and create tasks.
What do you dislike about the product?
I dislike the inability to edit shared files in a group setting such as you can with Google Drive. I would like Glip to add that into the next feature so that we can eliminate our use of Google Drive.
What problems is the product solving and how is that benefiting you?
We are able to conduct team discussions quickly and easily while all sitting at our desks or at home. We can have ongoing discussions and we can create group tasks to complete.
Recommendations to others considering the product:
We have loved it and believe Glip will continue to improve.


    Jimmy G.

Fantastic team sharing application

  • April 11, 2018
  • Review verified by G2

What do you like best about the product?
Allows you to assign task and share documents and track what your staff is working on.
What do you dislike about the product?
I wish it had the ability to interface with more CRM software’s
What problems is the product solving and how is that benefiting you?
Helps me keep track of what my staff is doing and I am able to share documents across my office