Sold by: Kore.ai
AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction
Overview
AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels web, mobile, messaging, email, and phone using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction
Highlights
- Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
- Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems
- Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality without manual effort. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging ideal for reminders, updates, renewals, surveys, and service follow-ups
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Essential 1k pm | XO Automation AI (Essential) - 1,000 Sessions per month + Standard Support | $60.00 |
Essential 2.5k pm | XO Automation AI (Essential) - 2,500 Sessions per month + Standard Support | $146.00 |
Essential 5k pm | XO Automation AI (Essential) - 5,000 Sessions per month + Standard Support | $285.00 |
Essential 10k pm | XO Automation AI (Essential) - 10,000 Sessions per month + Standard Support | $555.00 |
Essential 25k pm | XO Automation AI (Essential) - 25,000 Sessions per month + Standard Support | $1,350.00 |
Essential 50k pm | XO Automation AI (Essential) - 50,000 Sessions per month + Standard Support | $2,625.00 |
Advanced 1k pm | XO Automation AI (Advanced) - 1,000 Sessions per month + Standard Support | $180.00 |
Advanced 2.5k pm | XO Automation AI (Advanced) - 2,500 Sessions per month + Standard Support | $439.00 |
Advanced 5k pm | XO Automation AI (Advanced) - 5,000 Sessions per month + Standard Support | $855.00 |
Advanced 10k pm | XO Automation AI (Advanced) - 10,000 Sessions per month + Standard Support | $1,665.00 |
Vendor refund policy
No Refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by HAQM Web Services.
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Customer reviews
SANIYA B.
Automation AI Basic Training
Reviewed on Mar 12, 2025
Review provided by G2
What do you like best about the product?
The best tool to design a chatbot. I enjoyed the training session. The mentor was very well versed with the concepts and she was able to clarify all queries. The entire session was very wonderfully conducted.
What do you dislike about the product?
I do not feel there is anything that I dislike about the platform. It is very well curated.
What problems is the product solving and how is that benefiting you?
Kore.ai has helped me build easy chatbot within a few hours with low code systems. I love how easy it is to use and grab hands on over.
Leave a comment0 comments
Trushali Utekar .
Kore.ai
Reviewed on Mar 10, 2025
Review provided by G2
What do you like best about the product?
easily implementing flows and deployment
What do you dislike about the product?
the platform loads very slow which is a major drawback while developing
What problems is the product solving and how is that benefiting you?
XXXXXXXXXX
Architecture & Planning
Overall Experience
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
very simple and easily understandable platform. Even a person not having AI background can learn Kore AI platform easily
What do you dislike about the product?
As of now nothing, once I will complete advance course of Kore Ai Xo11 platform, I could share the feedback.
What problems is the product solving and how is that benefiting you?
Problems related to mainly banking or many end user conversation.
Computer Software
Great product and training
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
The capability to add structure and Gen AI together is excellent, as it creates a very conversational but controlled experience for the end user. It is easy to get up to speed with the basics, and then there's a lot to learn when going up to the advanced level which is great because it gives more control over the end result.
What do you dislike about the product?
Sometimes it can be a bit fiddly when configuring outputs from Gen AI blocks. I had to write a post-processor script to get this to work, because the entity array would be in different formats each time.
What problems is the product solving and how is that benefiting you?
We are an IT integration development consultancy and we develop bots for clients using Kore.ai.
Rajkumar B.
Exceptional AI-driven Conversations, Seamlessly Integrated!
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
All features of Kore.ai are really amazing and and very useful. All integrations and implementation are easy to use. Customer support also so good to solve any issues.
What do you dislike about the product?
While building any bot in the platform I fells its little bit slow for loading any content.
What problems is the product solving and how is that benefiting you?
Compared to before Kore.ai has solved many things like building bot for every category and we can publish the bot in multiple channels like telegram, Instagram which are now very user friendly apps.